ComScore Product Knowledge:
Develop and demonstrate advanced understanding of Comscore’s syndicated product portfolio, including digital, social, and Custom Solutions.
Possess strong knowledge of Comscore methodology, with the ability to clearly explain data nuances, limitations, and use‑cases to clients
Confidently address the majority of client questions related to data, methodology, and reporting, and know how to navigate internal teams for deeper technical or product‑level inquiries
Work independently and efficiently with internal tools and processes such as Jira, iCRF, DMI tools, QAT, AMT, and other internal platforms.
Act as a product subject‑matter resource within the team, supporting best practices and consistency in client delivery
Data Insights & Partnership:
Lead the pulling, analysis, and validation of data for assigned client accounts
Develop high‑quality reports, dashboards, and presentations using Excel, PowerPoint, Power BI, and Word
Drive insight‑led storytelling, helping clients understand what the data means for their business, performance, and strategy
Design and deliver client trainings and enablement sessions (formats, series, and customized walkthroughs) aligned to client business objectives and subscriptions
Apply strong understanding of digital performance metrics, user behavior, and media measurement frameworks
Leverage experience with tools such as Google Analytics, Power BI, and similar platforms to interpret and contextualize performance trends
Understand website tagging fundamentals and how they impact measurement and reporting
Client Management:
Own proactive client engagement for assigned accounts, using data insights to guide conversations and identify value opportunities
Serve as a primary day‑to‑day contact for clients on reporting, insights, and standard data‑related queries
Record and maintain accurate documentation of client interactions in CRM tools such as Salesforce, Slack, or internal systems
Prepare recurring and ad‑hoc client reports with a strategic, consultative lens
Manage user access, credentials, and subscriptions in line with contractual agreements
Identify, troubleshoot, and escalate data or delivery issues appropriately, ensuring timely resolution and clear communication
Skills & Qualifications:
Excellent verbal and written communication skills, with the ability to confidently present insights to external stakeholders
Strong proficiency in Microsoft Office Suite — Excel (advanced formulas, pivots, charts), PowerPoint, Outlook, and Word
Hands‑on experience with data analysis, investigations, and working with large datasets
Strong familiarity with analytics and data visualization tools, including Google Analytics and Microsoft Power BI
Solid understanding of the digital advertising, publishing, and media measurement ecosystem
Highly collaborative, relationship‑oriented, and comfortable working with cross‑functional teams
Strong sense of ownership, accountability, and ability to manage multiple priorities independently in a remote setup
Curious, adaptable, and motivated to stay current with industry trends and evolving client needs
Core Qualifications:
Bachelor’s degree from a 3 or 4‑year college or university, preferably in Marketing, Advertising, Media, Communications, or a related field
4–6 years of relevant work experience in Client Insights, Client Servicing, Client Success, Analytics, or Research
Prior experience in the Publishing, Media, Advertising, or Digital Analytics industry is required
Strong experience using Microsoft Office Suite, Google Analytics, and Power BI
Comfortable with internet technologies, digital platforms, and a basic understanding of how online measurement works
Proven ability to build strong client relationships, collaborate across teams, and communicate effectively in a remote, global environment
Cross‑Team Collaboration:
Build and maintain strong working relationships with Client Services, Commercial, Product, and Operations teams
Communicate client feedback, data challenges, and product needs in a clear, structured, and action‑oriented manner
Partner closely with Commercial teams to support renewals, expansions, and overall client success
Mentor and support Associate‑level team members, helping them build confidence in client interactions, data interpretation, and delivery best practices
Contribute to a collaborative, high‑ownership team culture in a fully remote environment
About Comscore:
At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.
Comscore is committed to creating an inclusive culture, encouraging diversity.
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