What you will be responsible for:
Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and as services evolve.
Provide support during US market hours.
Define risk environment for business unit and perform Risk and Control Assessment to ensure appropriate action is initiated and executed to minimize risk events
Execute activities to ensure interdepartmental deliveries are monitored and risks highlighted and addressed.
Assists with compliance reviews, controls, and audits as appropriate.
Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved.
Proactive identification of client needs and potential internal issues impacting client satisfaction.
Exercise discretion and judgment with respect to matters of significance, such as resolving, reporting of issues/breaches and suspicious transactions.
Work in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines
Liaise with COE's, shared service teams and other business units as required to escalate and resolve client's service/ operational issue.
Trains, coaches’ colleague and provides input to performance appraisals.
Should have some experience in efficiency related activities through Lean or other methodologies.
What we value:
These skills will help you succeed in this role:
Strong verbal and written communication skills.
Strong analytical skills.
Ability to perform effectively within strict client deadlines.
Attention to detail
Ability to work on own initiative.
Shit Timing: 7:00 PM – 4:00 AM IST
Work Location: Bangalore
Education & Preferred Qualifications:
1+ years’ experience in BFSI – Should be well versed with financial instruments.
Bachelor’s degree in finance, Accountancy or Business-related degree.
Former Client service experience would be an advantage.
MBA/CFA accreditation would be an advantage.
Working knowledge of MS Office.
Excellent English skills.
Secondary Skills (Good to Have)
Advance MS Office / Co-pilot
Python / Power automate / Power BI
Analytical Skills
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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