Client Experience Coordinator

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Synonymous with innovation, Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others. 

THE ROLE

As an integral part of the Client Experience team, the Client Experience Coordinator supports clients through the post-sale process delivering excellent client service in accordance with best business practice and Company policy.

RESPONSIBILITIES

Assist buyers and sellers through the post-sale client-experience process:

• Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
• Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
• Issue timely and accurate client communications
• Work with Shipping Coordinator to organize shipping quotes and deliveries
• Work with Logistics team to manage client shippers
• Ensure financial transactions comply with corporate governance
• Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
• Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property

General:

• Facilitate temporary releases of purchases for 3rd party services
• Manage property releases for non-sale inventory
• Participate in project work as requested by Head of Department

IDEAL EXPERIENCE & COMPETENCIES

• Bachelor’s Degree required, ideally in relevant area of study/interest
• Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
• Ability to support clients through the full client journey, including flexing across pre-sale, post-sale, and bids
• Calm demeanor, especially under pressure
• Good numeracy skills.  Experience with basic bookkeeping is an advantage
• Well presented with a friendly, enthusiastic and welcoming disposition
• Exceptional oral and written communication skills
• Logical and practical thinking, with excellent resourcefulness and problem-solving skills
• Strong organizational skills and follow through
• Highest standard of confidentiality, discretion and work ethic
• Ability to work both independently and on a team
• Multi-lingual skills a plus
• Prior experience with SAP is desirable

The expected hourly rate for this position is about $50,000 salary plus OT. Employees in this role may be expected to work overtime, and will receive additional pay at the applicable overtime rate. In addition to hourly wages and overtime, successful candidates will be eligible for benefits as required by law. Our offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.