Client Experience Consultant, Middle Markets - Cigna Healthcare - Hybrid (NJ or NY)

The Client Experience Coordinator partners with Middle Market Account Executives to drive retention and growth by helping clients optimize the value they receive from Cigna's products and services. This is achieved through the execution and coordination of activities that support client operational, health & wellness, and service needs.

Essential Functions & Scope of Role

• Support Middle Market Account Executives’ strategic selling approach to best demonstrate Cigna Healthcare's value.
• Develop and maintain a “Trusted Partner” relationship with Account Executives.
• Fully understand client needs and, in conjunction with internal partners, develop and execute actions that address client issues.
• Maintain in-depth knowledge of Cigna products, solutions, and services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives).
• Effectively leverage Expert Advisors (e.g., Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors) to deliver on client expectations.
• Ensure all communications are clear, concise, and delivered in a timely and consistent manner, aligning with Cigna's strategy and value proposition. This may require broad organizational collaboration, influence, and escalation.

Qualifications

• Education: Bachelor’s degree preferred.
• Experience:
  • Health-related industry experience required, including many or all of the following: product knowledge, sales practices, account management, and administrative operations.
  • Knowledge of Cigna funding options, benefits structure, and platforms preferred.
• Skills:
  • Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
  • Salesforce and KnowledgeXchange experience preferred.
  • Strong proficiency in Word, Excel, PowerPoint, SharePoint, and Outlook.
  • Excellent oral and written communication skills.
  • Strong presentation skills.
  • Demonstrated planning and organizational skills, with the ability to manage multiple priorities and plan for both short- and long-term needs.
• Other Requirements:
  • If residing in WV, FL, or TX: Ability to obtain Health & Life Insurance license.
  • Must reside in the local market and be able to commute to the local Cigna office.