Client Engineer II

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Job Title: Client Engineer II

Overview

The role is responsible for supporting the design, implementation, and management of client device solutions within the organization. This role requires solid experience with mobile device management (MDM) platforms, particularly JAMF and Intune, as well as familiarity with advanced troubleshooting and scripting. This role works collaboratively with technical teams to help ensure secure, scalable client environments. The role involves contributing to Device Trust frameworks, Azure cloud services, and conditional access policies, supporting secure and compliant device connectivity. Exposure to automation processes is beneficial, with opportunities to assist in enhancing device management and security practices.

Key Responsibilities

• Assist in the deployment and maintenance of MDM solutions, focusing on JAMF and Intune, to support device management and security.
• Contribute to the development and implementation of client device policies that meet organizational requirements and best practices, including supporting Device Trust frameworks.
• Create and maintain scripts to automate routine device management tasks and improve operational efficiency.
• Collaborate with cross-functional teams to deliver integrated solutions and help resolve technical challenges, including supporting Azure-based conditional access controls.
• Participate in knowledge sharing and team meetings, assisting colleagues and learning from more senior engineers.
• Support the continuous improvement of client engineering practices, with a focus on expanding automation and efficiency standards.
• Manage escalations from End User Service’s team that require advanced troubleshooting and solutions.

Qualifications

• Hands-on experience with MDM solutions, especially JAMF and Intune.
• Working knowledge of macOS, Windows, and Mobile OS’s.
• Advanced skillsets surrounding Windows, macOS, Android, and IOS devices.

• In-depth proficiency with advanced configuration and troubleshooting of Windows, macOS, Android, and iOS platforms.
• Experience with deploying and managing OS-level security controls, including encryption, endpoint protection, and vulnerability remediation.
• Expertise in integrating OS platforms with identity and access management (IAM) solutions and conditional access policies.
• Advanced scripting and automation for OS deployment, configuration, and compliance enforcement using tools such as PowerShell, Bash, or Python.
• Ability to diagnose, resolve, and document complex OS interoperability issues in cross-platform environments.
• Deep knowledge of enterprise mobility management (EMM) and mobile application management (MAM) strategies for diverse device ecosystems.

• Proficiency in scripting languages such as PowerShell, Bash, or Python, with interest in developing automation scripts.
• Strong communication skills, with the ability to explain technical concepts clearly to team members and stakeholders.
• Experience contributing to technical teams and collaborating on projects.
• Experience supporting Device Trust solutions, including the use of certificates and secure device identity verification.
• Familiarity with Microsoft Azure, including assisting with configuration and maintenance of conditional access policies.
• Background in deploying automation solutions, with a willingness to learn about AI technologies to enhance device management, compliance, and security operations.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.