Job Description
Client Enablement Specialist
Contract: Full-time, permanent
Team: Corporate, Client Enablement
Office Location: Sheffield, UK
The role:
Reporting to the Senior Client Enablement Management team, the Client Enablement Specialist will provide vital support to various corporate functions and play an important role in assisting the leadership with managing client service teams and ensuring efficient and effective interactions with new and existing clients to the firm.
What your day will look like:
- Participate in implementation calls and partner with Senior Manager’s and Team leads on assigned New Client Onboardings
- Act as the main point of contact in region for requirements or functional related process questions for client and legal team stakeholders
- Schedule recurring implementation meetings with both internal and external clients
- Lead the elicitation and documentation of detailed onboarding process requirements
- Own projects (New Client Onboardings) in terms of managing inputs and outputs, coordinate timing and manage
- Assist Senior Manager and leads with resolving day-to-day client-related questions
- Assist Senior Manager with new client onboarding presentations for client meetings in person
- Provide timely, accurate and efficient guidance for new client initiations of case requests in our system
- Develop and update an initiations manual/cheat sheet for each client according to defined procedure
- Assist with Client Implementations, collaborating with various internal teams – IT, Client Services, Finance, etc.
- Assist legal teams with off boarding of clients
- Update and modify data in our client on-boarding library
- Create ad-hoc reports for internal and external customers
- Analyse, report and provide solutions to process errors
- Communicate discrepancies and coordinate process needs to high profile clients
- Ensure smooth client onboarding procedures
- Assist with process documentation and process improvement initiatives
- Conduct in-depth research into current client information as needed
- Assist with system improvements, project implementations, and ad hoc projects as needed
What we are looking for:
Essential criteria:
- Excellent client engagement skills
- Ability to multi-task in a faced paced role with competing demands
- Strong communication and writing skills
- Familiarity with writing business protocols
- Must possess strong organisational and data entry skills
- Advanced MS Office including Word, Excel, PowerPoint, and Visio
Preferred skills:
- Previous experience within immigration or related role
- Experience with process mapping in Microsoft Visio
- Bachelor’s degree in business or business related field
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
- Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
- Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
- Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
- Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
- Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need
What to expect:
- Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
- If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
- After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
- At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.