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The Document Review Officer is a key member in the Client Account Modification Team within COO organisation supporting private bank clients. He/she is responsible for the accurate and timely processing of the account modification as well as the efficient handling of enquiries, escalating to senior colleagues where necessary. He/She is to work proactively with the business and other internal functions to be successful in the role. As a senior member in the team, he/she has strong client documentation knowledge, able to guide and train junior members in the team and has confidence in taking active role in projects and initiatives assigned to him/her from time to time.
YOUR CHALLENGE
Client Management (internal)
- Review account documents submitted by Relationship Managers (RMs)
- Ensure timely and accurate processing of client’s change in circumstance and amendments on the accounts in accordance with prevailing bank procedures and policies
- Ensure document deficiencies are accurately tracked and escalated as per procedure
- Ensure quality service is provided to internal clients, i.e. RMs / Assistant RMs
- Support other departments in various activities (e.g. information retrieval, remediation)
- To guide and train junior members in the team
Business Management
- Strong commitment to quality service and a desire to drive continuous process improvement initiatives
- Active role in projects and initiatives as assigned by Managers or HOD
- Support the team in user acceptance testing
Regulatory Responsibilities &/OR Risk Management
- Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
- Ensure activities are in compliance with relevant regulatory laws and internal policies
- Work with Legal & Compliance and other stakeholders on documentation requirements
- Perform CRS, FATCA and QI quality control reviews and annual regulatory reporting
RANK APPLICABLE TO THE POSITION
YOUR PROFILE
SKILLS REQUIREMENTS OF THE POSITION
Personal and Social
- Able to multitask and work under tight deadlines
- Sound judgment and initiative
- Able to work with minimal supervision and a team player
- Good organization ability and time management skills
- Meticulous with an eye for detail
- Proactive, hands-on and solutions-oriented
- Excellent inter-personal and communication skills
- Good analytical and problem-solving ability
Professional and Technical
- Degree with at least 5 years of related banking working experience, preferably with good client documentation experience
- Strong knowledge of account documentation requirements in a Private Banking Environment
- Good knowledge in CRS, FATCA and QI documentation, and annual reporting requirements will be advantageous
- Good knowledge of MS Office software applications and aptitude for technology
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