Calgary Animal Referral and Emergency (C.A.R.E.) Centre is welcoming a full-time Client Care Specialist to join our team. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority, and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. If you excel at customer service, have a passion for client care, and have a love for animals, we are excited to welcome you to our dedicated team.
About the Role
The role of the Client Care Specialist (CCS) is to strengthen the client, animal, and veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for, and appreciated.
Desired Attributes and Requirements
The ideal candidate is organized, calm under pressure and customer service focused, ideally you have:
Prior experience in customer service and administrative duties
Prior knowledge/or ability to learn medical terminology and VCA Woofware
Exceptional client service skills
Empathetic, nurturing, and positive attitude
Skilled in prioritizing needs, open to change, and adaptable
Initiative in carrying out assignments independently
Attention to detail with above-average time management skills
Must be flexible and available to work shift work weekdays, weekends, and holidays. Shifts will start at 6am on any given day
Previous veterinary experience or graduate from an accredited Veterinary Assistant program is preferred
What you have to gain
We offer great access to internal and external continuous learning opportunities at annual VCA Canada conferences and industry-leading customer service training through VCA Canada’s Client Experience Program. We support the development and career growth of high-performing team members! We also offer competitive wages, pet and veterinary discounts, group benefits, and paid wellness days.
What VCA Canada Offers
Join our team, and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!
For more information on who we are, what we do, Paw It Forward, and opportunities with VCA, please visit us online at https://careers.vcacanada.com/ or https://vcacanada.com/carecentre
Email: careers.canada@vca.com for more information!
VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.