Client Care Assistant (Veterinary Receptionist)

Job Title: Client Care Assistant

Location:  Cinque Ports Vets, Hawkhurst branch

Salary: £12.84 per hour

Job Type: Permanent, part-time

Hours: 28 hours per week, varied shifts between 8.30am and 6.30pm Monday to Friday.

Cinque Ports Vets are looking for a proactive, empathetic person to join their fantastic Client Care team!

Your role and responsibilities
 

We are busy and your role will be varied. We're looking for someone who can multitask, loves a challenge and working at a fast pace, takes pride in their work; knowing you have made a difference to someone's day gives fantastic job satisfaction. A good sense of humour also helps!

The duties will involve, but are not limited to:

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.

Benefits

• 5 weeks annual leave plus Birthday Day (non-contractual)
• Life assurance 4 x salary
• Pension Scheme 3% employer, 5% employee contributions, Salary Sacrifice
• Enhanced Sick Pay
• Enhanced Family Leave
• E-cars Salary Sacrifice (perm only)
• Cycle to Work Scheme Salary Sacrifice (perm only)
• Refer a Friend
• Pet Insurance Discount
• Discount Platform – Benefits Hub
• Reduced Gym Membership (Pure Gym)
• Associate Assistance Programme
• Eye Care Scheme
• Headspace
• Annual Flu Voucher

About us

With over 90 years of experience, we offer primary care services for small animals in multiple practices across Kent and Sussex. We provide a range of primary care services and a 24-hour emergency care service that runs 365 days a year to ensure our patients are looked after at any time. We are accredited with a Gold and Silver Cat Friendly Clinic award and multiple RCVS awards to help provide the best quality care across our practices. 

Cinque Ports Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cinque Ports Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. 

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