Job Title: Client Care Assistant
Salary: £26,437 per annum
Location: Boundary Vets
Job Type: Full-time, Permanent
Hours: 40 Hours per week
We have an exciting opportunity for an enthusiastic applicant to join our friendly and forward thinking and growing team. The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care.
The Client Care Assistant role is vital to maintaining the high standard of client care expected throughout Boundary Vets and forms part of a developing yet experienced front of house team.
You will work closely with the Client Care Manager to deliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude continuously.
The role is varied and will include (but not limited to) the following:
Greeting clients with a friendly and helpful manner at all times
Booking in patients for appointments and hospital procedures
Maintain client confidentially at all times
Day to day administrative duties including filing, debt management and client accounts
Processing client requests/queries on email, face to face and on the phone
Assisting with the organisation and upkeep of reception areas
Processing payments in various forms
Processing repeat medication requests
Maintaining up to date and accurate records at all times
Providing first class customer service to our clients and their pets
Benefits
Automatic registration onto the BVRA (British Veterinary
Receptionist Association) with support to complete Bronze, Silver and Gold awards
Weekly fruit delivery to practice
Opportunity to improve and excel in veterinary client care with in-house and external training provided
If you think you are just what we are looking for, we would love to hear from you!
To make an application, please click 'Apply'
Boundary Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individuals, but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Boundary Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
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Salary Value: £26,437 per annum;