Client Care Advisor
Salary: £5238.09 per annum
Hours: 8.25 hours per week
Job Type: Part-time, Permanent
Greenside Veterinary Practice have a fantastic opportunity to join their front of house team
This is a reception role requiring a sociable and adaptable person with a passion for amazing customer service.
We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
Roles and Responsibilities
You will be the front of house, welcoming clients and their pets into the branch. Being efficient, pleasant and courteous to clients and their animals at all times.
Manage and deal with appointment bookings in a professional and efficient manner
Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
Support the business with a range of administrative duties
Have a high level of attention to detail
Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
Show awareness of financial control within the practice and follow up with clients for outstanding payments
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
Established more than 120 years ago in the stunning Scottish Borders village of St Boswells, Greenside Vets provide exceptional first opinion care to both small and farm animals.
We also have a purpose-built referral clinic specialising in Regenerative Medicine and Rehabilitation which includes qualified physiotherapists and hydro-therapists.
We believe our clients and their animals are the heart of our practice and we strive to provide the best clinical standards as well as excellent customer service for all under our care.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
To make an application, please click the Apply button.