Client Care Advisor

Job Title: Client Care Advisor

Salary: £13.20 per hour

Location: Colne Valley, Colchester

Job Type: Part-time, Permanent

Hours: Average 13.75 hours per week

Shifts: 2 shifts per week: Tuesday 8am – 1pm and Friday 1pm – 7.30pm.

1 in 2 Saturdays 8.30-1pm.

We are searching for a passionate individual to join our wonderful Client Care team at Colne Valley Veterinary Practice, Colchester

Our front-of-house team is the face and voice of our business, making this role exceptionally valued.

In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.

Roles and Responsibilities

The duties will involve, but are not limited to:

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Daily cash management.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.

What we’re looking for

• Must have previous customer-facing experience.
• Strong administration and organisation skills.
• Ability to work well under pressure.
• Confident using the telephone.
• Reception or Client Care experience is desirable.
• Have a passion and love for animals!

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave 
• Career progression opportunities 
• Staff discount schemes
• Life Assurance 
• Enhanced sickness pay 
• Enhanced equal family leave 
• Employer contribution pension scheme   
• Wellness program including:  
• Employee assistance program 
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About us

At Colne Valley Vets we are all about bringing a warm and friendly service to our customers and developing strong bonds with our community. Our Colchester practice benefits from five dedicated consulting rooms, a separate exotics ward, full x-ray and ultrasound facilities, 3 different types of endoscopes, a dedicated surgical theatre and much more! We also have a branch practice in Wivenhoe offering consults.

We are incredibly proud of our team of vets and nurses who work extremely well together and have built a truly established group of experienced professionals.

Colne Valley is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Colne Valley, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. 

#LI-OH1 #LI-Onsite 

Salary Value: £13.20 per hour;