Client Care Advisor

Job Title: Client Care Advisor

Location:  Cathcart & Winn Veterinary Hospital

Job Type: Permanent, part-time

Salary: £25,646.40 pro-rata to £19,234.80 per annum

Hours: Monday - Thursday: 08:00am - 7pm, Friday: 08:00am - 6:30pm 

Saturday: 08:30am - 4pm (working 1 in 4)

(Rota to be flexible within these working times). 

An exciting opportunity has opened for a Client Care Advisor to join our friendly team at Cathcart & Winn.

If you are someone who thrives in a dynamic and forward-thinking environment and has a deep passion for providing care to animals, then this position could be the ideal fit for you.

The duties will involve:

• Manage and deal with appointment bookings in a professional and efficient manner
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
• Support the whole team with a range of administrative duties including but not limited to pet health plans, insurance, scanning and debt management
• Have a high level of attention to detail to making sure paperwork is completed and correct to support the team and wider business
• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
• Show awareness of financial control within the practice and follow up with clients for outstanding payments
• Be happy to discuss financial issues with clients if needs be
• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
• Maintain the highest professional and ethical standards
• Deal with any client complaints
• Make sure communication is to a high standard between, other practices, clients and colleagues
• Liaise with other practices and referral centres
• Ensure that a high standard of client care is maintained at all times within the team
• Work closely with clinicians, the nursing teams and management to maximise the efficiency of the practice.

What we offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme  
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us
 

Cathcart and Winn is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cathcart and Winn, Linnaeus or the role please contact our Talent Acquisition team at ophelia.hinds@linnaeusgroup.co.uk

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