This position provides ongoing campaign support for assigned clients within the Inmar Digital Promotions business by performing duties of a routine and recurring nature related to Load to Card programs.
Major Responsibilities/Essential Functions:
(35%) Supports Ops team and assigned clients to launch Digital campaigns and ensure integrity of digital offer database by:
- Managing assigned client accounts on a day-to-day basis
- Creating digital campaigns for assigned clients
- Performing data entry and database management duties as needed to maintain the accuracy of client campaigns and related reporting
- Working closely with manager and other team members, performs special projects as required to maintain assigned accounts (for example. Data collection projects, research projects).
(35%) Performs daily and weekly analysis of reporting for active client offers by:
- Researching inconsistencies or client questions related to reporting
- Examining issues with promotion setups
- Processing optimization requests from clients
(20%) Serves as Client Support Representative to assigned accounts on Digital campaigns by:
- Taking the lead on communications with the client related to Digital programs
- Providing additional support to assigned accounts as requested
(10%) With the guidance of department manager, account managers, operations and/or Sales associates, assist with department/ company-wide initiatives relating to Digital Promotions by:
- Assisting in the development, implementation, and maintenance of quality assurance procedures
Additional Responsibilities:
- Performs other duties as assigned
- Complies with all policies and standards
Minimum Requirements:
- High School Diploma required. Bachelor’s degree preferred
- Intermediate knowledge of Microsoft Office products (Excel, Word, and PowerPoint), Google applications, and Adobe
- Two or more years of experience communicating with clients through email or equivalent experience and training that provide the necessary knowledge, skills, and abilities to fulfill the responsibilities of the role
- Ability to meet deadlines and manage multiple day-to-day tasks and ongoing projects by effectively prioritizing
- Demonstrated ability to communicate effectively, professionally, and with tact and discretion
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
- Use Hands to Handle Objects - Regularly
- Reach with Hands or Arms - Regularly
- Talk or Hear and Read Instructions - Regularly
- Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
- View Items at a Close Range - Regularly
As an Inmar Associate, you:
- Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
- Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
- Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
- Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
- Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
- Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
We are an Equal Opportunity Employer, including disability/vets.
We are an Equal Opportunity Employer, including disability/vets.
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.