Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Department of Occupational Science & Occupational Therapy’s Classroom Support Assistant provides high-quality, daily classroom support for all of the Department's programs at the Surrey site. This role is integral to the operations and goals of the Department in its provision of excellent client service and program support in all distributed sites. The Classroom Support Assistant will ensure that teaching and learning spaces are set-up for classes by gathering and organizing equipment, ensuring equipment is in working order, and keeping teaching spaces organized and tidy. The incumbent is required to respond on very short notice and resolve issues that arise in an efficient, calm, and customer-service oriented manner. To fulfil the operational requirements of this position, the incumbent will be required to start work at 8:00 am, must be physically able to lift and move equipment such as therapy beds, clinical equipment, stacked chairs, etc., and work in-person 100% of the time. The role performs administrative duties such as class scheduling, room bookings, and supporting written and clinical exams.
The incumbent will also act as a liaison with MEDIT/UBC IT to ensure audio-visual equipment that facilitates learning functions correctly.
While this position is based out of our Surrey site on a permanent basis.
Occasional over-time or weekend work may be required during events and exams.
Organizational Status
The Department of Occupational Science & Occupational Therapy provides the only provincial program for the education of entry-to-practice occupational therapists. Through rigorous scholarly activity, high standards of instruction and creative opportunities for learning, the Master of Occupational Therapy (MOT) provides a strong foundation that supports the current and future practice of the profession. The Department is also a research-intensive unit with award winning faculty conducting state-of-the art healthcare research.
The UBC MOT is one of the leading Occupational Therapy Programs in Canada. The program is fully-distributed and provides students the opportunity to study in state-of-art labs at UBC’s campus in Vancouver, in the Fraser Valley, and at UNBC’s campus in Prince George. The program curriculum uses an integrated, case-based approach and is taught by the department’s renowned academic faculty and a community of clinical educators.
Work Performed
Consequence of Error/Judgement
Errors in judgment and communication will seriously impact the reputation of the Department the Master of Occupational Therapy Program. As the program relies on videoconferencing and AV technology for distributed learning at all program sites, errors or delays in response to these issues could negatively affect students, especially those at distributed sites. Repeated errors of this kind could impact the accreditation status of the distributed MOT program. As well, the program relies heavily on accurate space set up and functional equipment, room bookings, and learning management software. Errors could negatively impact students and instructors to teach and learn to the best of their abilities.
Supervision Received
This position works from general directives of the MOT Curriculum Coordinator, and under the direct supervision of the Site Operations Manager in the Surrey site. The position will work in a team environment and liaises with faculty, clinical faculty, external instructors, staff, students, the public, and vendors. As well as working closely with UBC IT Services, the LT HUB and Faculty of Medicine MedIT as appropriate.
Supervision Given
This position does not supervise staff.
Minimum Qualifications
High School graduation, plus one year of post-secondary education, plus three years of related experience, or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Demonstrated ability to prioritize and multi-task in an environment of constant change.
Familiarity with computers, audio-visual, and medical equipment an asset.
Must have effective customer service, interpersonal, organizational, oral and written communication skills.
High accuracy and strong attention to detail is required.
Enthusiastic, responsible and culturally sensitive.
Ability to work with a broad range of individuals from a variety of backgrounds.
Ability to adapt to working with the different personalities of those who work in the Department and external instructors in order to best accommodate to their needs.
Ability to prioritize and work effectively under pressure to meet deadlines.
Ability to communicate effectively verbally and in writing.
Ability to effectively resolve complaints in a calm, non-confrontational manner, and by exercising sound judgment.
Ability to exercise tact and discretion.
Ability to use sound judgment.
Ability to research, consider information, and come to an appropriate conclusion.
Ability to work independently on site, as well as part of a team across all locations as part of a distributed program.
Ability to analyze problems, identify key information and issues, and effectively resolve time-sensitive situations.
Knowledge and experience supporting audio-visual hardware and software procedures and practices.
First Aid/CPR certification an asset.
Physical ability to perform the duties of the job. (e.g., lifting, standing, working at heights).