Temporary position for 7 months
An APD Claim Specialist's primary responsibility is to coach Claim Advisors towards becoming more independent, resourceful, and autonomous. Claim Specialists are expected to be proficient in technical matters, coupled with an ability to meaningfully engage Claim Advisors through effective coaching interactions. More specifically, you will be required to:
Coach claims advisors on the application of various insurance contracts and ensure that they are adhering to the company's policies, procedures and best practices.
Help claims advisors develop their technical skills.
Analyze and approve claims settlements.
Conduct research and serve as resource person, proposing solutions to conflicts and situations outside the claims advisor’s scope of authority.
Foster a positive working partnership with CRC Section Managers, and complementing their objectives to develop our Claim Advisors.
Engage with stakeholders throughout the operations such as SIU, Underwriting, and Agency, in the day-to-day management of individual claim files.
handle a limited inventory of their own files occasionally, in order to remain technically sharp and as a means of assisting the operations.
Participate in compliance activities such as call monitoring and claim audits.
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
* Benefits apply based on eligibility criteria.
What you bring to the table
College diploma in a related field
A minimum of three years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Trade Union (If applicable)
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Property and casualty insurance (FG)Unposting Date
2026-01-7