Claims Relationship Manager
Glasgow
Permanent, full time (hybrid)
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
The Opportunity
We currently have an exciting opportunity for a Claims Relationship Manager to join our well-established team based in Glasgow.
As a Claims Relationship Manager, you’ll play a key role in developing and delivering exceptional claims services across various business lines. You’ll work closely with our Claims and Underwriting Management teams to ensure a top-tier service. This role involves managing a portfolio of customer relationships, with a focus on delivering seamless and efficient claims support.
If you're looking for an engaging and rewarding role in a supportive team, we'd love to hear from you!
Your New Role:
Contribute to the development and implementation of the Claims service strategy, processes and procedures to support delivery of overall business targets
Support the Claims leadership team in the acquisition and retention of profitable business
Identify any potential impact to claims resource requirements for new and renewing customers
Support the development and implementation processes to ensure that the Claims function is aligned to the needs of the business, and work closely with underwriters and other business functions
Identify claims efficiencies, with the aim of improving claims service delivery whilst reducing the total cost of claims, and recommend enhancements
Support with new business presentations to provide details of QBE Claims Service Offering and establish the best claims handling solution
Develop relationships with key stakeholders/business managers for own portfolio to enable the business Claims function to fully support their needs
Represent claims in Internal / External meetings with our Customers
About you:
Strong relationship management skills
Good negotiation and communication skills
Leadership and project management experience
Resource and budget management experience
The ability to use office applications, Word, Excel, Access, PowerPoint, and produce detailed reports at various levels
Broad experience of working in commercial insurance claims would be advantageous
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
To learn more about our achievements, click here
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click
Apply today.
Your career. At the heart of it.
Skills:
Claims Administration, Coaching, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Negotiation, Portfolio Management, Process Improvements, Relationship Management, Risk Management, Service Delivery, Sound Judgment, Stakeholder ManagementHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.