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Job Type:
Full timeExempt/Non Exempt:
Job Description:
Claims Quality Data Analyst - The Auto Club Group
Primary Duties and Responsibilities (details of the basic job functions):
Compiles data and identifies differences for leads to conduct meetings for coaching and performance of auditors
Participates in the development of dashboards to drive data-driven decision making and to identify file quality trends and patterns
Analyzes data to identify problems with audit deployment, audit set up and activation
Visualize data with graphs, infographics and other methods
Ensures monthly claim quality file review deployments are balanced for all business lines including auditors and managers according to preset criteria and qualifications
Validates accuracy of Loss Run Data Files for all companies and all business lines and ensures timely receipt, accurate data and proper file distribution
Generates manual audits for any reviews required, including sample selection, deployment and drafting attachments for reports
Utilizes the claim file quality audit tool to improve reporting and analytic outputs and data presentation
Monitors, adjusts and manages business rules for audit deployment on a monthly basis
Manages internal requests to add and remove files from the sample following business rules and guidelines
Troubleshoot various levels of issues between vendor and ACG with audit deployments, reports, etc.
Obtains data from vendor systems and compile spreadsheets for vendor to assign manual audits on a monthly basis for PD Field, Total Loss and Litigated claims
Trains new managers on reporting functions of the claim audit tool
Assigns Work Product Quality and Calibration reviews for the audit teams,
Functions as a liaison between the audit team and the managers conducting audits regarding audit deployment and reporting
Functions as a liaison between auditors and the audit tool vendor on design and deployment
Generates custom reports upon request
Position Description
Serve as the Claims Quality data and reporting liaison regarding claim file audit deployment and data analysis. Ensures consistency and reliability in activities related to audit file deployment, tracking and reporting including smooth distribution of monthly assignments for all audit types. Act as the subject matter expert on the rules and processes used to assign and distribute monthly audits.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
None
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
College coursework or equivalent
Three years of experience in data analysis or data processing
A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
Experience:
Analyzing data to prepare reports
Utilizing computer software applications (e.g. Word, Excel, PowerPoint, Power BI, SharePoint, google cloud platform) to format data bases, write queries, generate reports, etc.
Prioritizing work assignments
Coordinating and controlling data-related projects
Designing and summarizing data
Identifying, researching and resolving moderate to complex business problems
Business planning and consulting to meet reporting needs across the claim's organization
Skills and Ability to:
Format and prepare reports
Communicate effectively in a work environment
Explain statistics and interpret data
Prepare and present reports and recommendations
Work in a team environment
Perform a variety of concurrent activities
Strong interpersonal, communication skills, including report preparation and presentation also investigative, analytical skills
Understand claim handling procedures and the complete claim lifecycle
III. Preferred Qualifications
Experience:
Demonstrate strong experience in Tableau or other related tools
Developing or using software to develop predictive models
Analyzing and summarizing data with Tableau or a similar tool
Project planning/management including research and analysis and delivery
Experience/exposure to quality audit practices, internal controls and implementation of quality standards within an insurance or related industry
Knowledge of:
ACG claims policies and procedures, terminology and processing systems
Claims policy provisions, principles and concepts
Data modeling for Six Sigma or other similar projects
IV. Work Environment
This position is currently able to work remotely from a home office location for day-to-day operation unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendemnts and/or modifications to the ACG Flex Work policy
Important Note:
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.