Claims Processing Analyst, Asia

Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to deliver claims service by accurately assessing policy coverage, investigating, evaluating, and negotiating assigned cases to resolution.

Responsibilities:

• Maintain current knowledge of insurance guidelines and policy changes.
• Resolve non-compliant issues and escalate when necessary.
• Maintain good client relationships and respond to client requests promptly.
• Process incoming insurance claims and determine coverage.
• Set reserves, authorise payments, and settle claims efficiently.
• Identify and report suspicious or fraudulent claims.
• Share information with stakeholders while considering confidentiality guidelines.
• Ensure compliance with accreditation levels and policies.
• Provide clear and timely communication with all stakeholders.

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience in motor claims.

Preferred Work Experience includes:

• Some experience in insurance
   

Qualifications:

Preferred Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Skills:

Analytical Thinking, Claims Administration, Claims Resolution, Collaboration Tools, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Advising, Intentional collaboration, Managing performance, Process Compliance, Process Improvements, Risk Management, Stakeholder Management

Application Close Date: 29/04/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.