You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA’s benefits, check out our Candidate Guide.
Under general supervision, responsible for timely and accurate processing of non-technical claim duties, utilizing procedures and processes to perform routine activities. Analyzes and troubleshoots to resolve complex activities.
JOB DESCRIPTION:
Essential Duties & Responsibilities
- Completes regulatory forms timely in accordance with regulations by evaluating claim information. Provides information to claim adjusting staff from regulatory websites.
- Completes data or makes data corrections based on set requirements or procedures within claim file information utilizing multiple claim systems that support P&C Claim.
- Performs various financial transactions such as paying bills, payment transfer, cashier processing, etc. utilizing set procedures and guidelines.
- Collaborates with underwriting, insureds, claimants, providers, vendors or claim adjusters utilizing various methods to obtain and provide information related to claim support activities.
- Completes form letters or documents based on procedures or set requirements.
- May receive new claim notices, confirm coverage, and/or verify applicability of coverage to the claim.
- Serves as Day to day resource for procedural or process questions.
- Accountable for reviewing and reconciling reports for data or financial transactions related to claims.
- May perform routine processing within designated authority on medical only claims, following jurisdictional parameters.
- May complete special projects as necessary.
Reporting Relationship
Typically Supervisor or above
Skills, Knowledge and Abilities
- Ability to navigate multiple system applications.
- Knowledge of P&C insurance products and services.
- Ability to produce high quality outcomes in a highly productive environment.
- Ability to evaluate information within a claim file to execute upon various tasks.
- Strong data entry skills and attention to detail.
- Good verbal and written communication skills.
- Good organizational and follow-up skills.
- Good listening and customer service skills.
- Ability to work independently.
- Ability to make sound judgments based on available information.
- Knowledge of Microsoft Office Suite and other business related software.
Education and Experience
- High school diploma, GED or equivalent experience. Some college preferred.
- Typically a minimum of one to three years experience in office operations and one to two years experience in Property and Casualty line of business preferred.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.