Claims Control Consultant

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim

1

We are recruiting for a Claims Control Consultant to join our team based in Redhill or Manchester.

In this role you will play a pivotal role in ensuring the effectiveness of financial and regulatory controls across all lines of business! As a key player in managing and implementing critical projects within Claim Europe, you'll drive success by tracking outcomes, delivering key metrics, and collaborating closely with stakeholders to enhance processes and quality. Lead and participate in audits, provide actionable insights, and implement improvements that make a real impact. Support our Global Offshore team, ensuring top-notch service and cost efficiency, while delivering comprehensive training and feedback. You will provide support for corporate and external audits, delivering timely, accurate reports, and providing operational support to keep our Claims Department running smoothly.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• Foster and develop good working relationships with business partners within the Claims department, our Global Off-Shore Team and wider business.

• Assist the Claim Controls Manager in the successful implementation of the financial controls and risk management environment, e.g., Sarbanes-Oxley compliance and Financial Self-Assessment (FSA) framework.
• Ensure that monthly exception reports are created, validated, shared and completed ensuring deadlines are met.
• Work closely and manage the day-to-day activities of our offshore team, track quality and improve efficiencies in the process.  Provide feedback and support to offshore Management Team and internal Claim Management Team.
• Develop, document, and deliver training programme to our offshore team, track the results with effective oversight of quality programme and error rates.
• Project work – work on and deliver ad-hoc projects, deliver them to the wider claim audience.
• Be recognised as a point of contact for quality or risk management queries through effective engagement.
• Assist in the provision and trending of key management metrics. To be jointly accountable for innovation in the delivery of operational services by continuously reviewing processes and when appropriate making recommendations to enhance the service to our customers and business partners.
• Take personal responsibility for allocating yourself strictly where it will provide the greatest impact.
• Consider cost benefit approach to business decisions.
• Provide operational support to both onshore and offshore teams, like storing of evidence, Best Practices, ad hoc operational reports.
• When developing new processes or recommending the delivery of new services identifying the key points for measuring any expected improvement.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• University degree or equivalent level of education or work experience.
• Advanced formal financial education preferred.
• Financial control or risk management experience preferred.
• Advanced knowledge of Microsoft Excel, Macros etc. preferred of a willingness to progress skills.
• Basic knowledge of Word and PowerPoint.
• Basic knowledge of Workstation, I90, Openbox+ and Lloyd's claims systems is preferred.
• Experience in auditing claim files/practices preferred.
• Intermediate Change Management: Uses effective strategies to facilitate organisational change initiatives and overcome resistance to change.
• Intermediate Problem Solving & Decision Making: Is skilled at analysing problems and making clear decisions.
• Basic Influencing, Leadership, Power Good at inspiring and promoting a vision; able to persuade and motivate others; skilled at influencing superiors; delegates effectively.
• Results Orientation: Aligns resources to accomplish key objectives; assigns clear accountability for important objectives.
• Intermediate Business Perspective: Understands the perspectives of different functional areas in the organisation; has a firm grasp of external conditions affecting the organisation.
• Intermediate Understanding & Navigating the Organisation (Includes Collaboration)
• Understands the political nature of the organisation and works appropriately within it; effectively establishes collaborative relationships and alliances throughout the organisation.
• Technical Proficiency: Skilled in the ability to prepare and present data using different forms of software. Comfortable with newer and emerging technology and tools.
• Intermediate Communication: Excellent written and oral communication skills. Effectively articulates financial/accounting/ expense reporting issues to team members, customers, management, and external parties.

What is a Must Have?

• Technical claims/ quality management experience in the Insurance Industry with a strong understanding of UK Claims and practices.
• Good knowledge of accounting practices and finance principles.
• Experience working in Excel, Word and PowerPoint.
• General understanding of insurance products.
• Willing to be open to and implement change.
• Excellent Presentation Skills