Claims Agent
Position details:
Schedule: Monday to Thursday, 8:00 a.m. to 5:00 p.m., and Friday from 8:00 a.m. to 2:30 p.m. (40 hours)
Hybrid model
Build the future with us
Are you driven by customer service, claims processing, and supporting policyholders, and would you like to contribute to the mission of a company that strives to help its clients feel confident and secure about their future? As a Claims Agent, you will play a key role in the rigorous and efficient handling of claims, supporting clients with professionalism and empathy, while contributing to service quality and the organization’s reputation for excellence.
This position is a great opportunity to showcase your skills and fully leverage your potential within a caring and trustworthy company. Here, people and their development are at the heart of priorities, fostering an environment conducive to collaboration and innovation.
What you will accomplish with us
As a Claims Agent, you will be at the heart of our mission. Below are the main responsibilities:
Handle client and supplier requests primarily by phone, providing professional and courteous service.
Analyze, assess, and manage claims related to mechanical protection, in accordance with established procedures.
Provide excellent customer service by effectively answering questions and supporting clients throughout the claims process.
Collaborate with suppliers and partners to ensure thorough and efficient file processing.
What could accelerate your success in this role
We are looking for someone who:
Is recognized for their courtesy, excellent customer service skills, and positive attitude, even in crisis situations.
Stands out for their resourcefulness, active listening skills, and ability to understand client needs.
Demonstrates strong attendance, a strong sense of responsibility, and consistent rigor in their work.
Is recognized for their knowledge of automotive parts, an important asset for claims analysis and processing.
Has 3 to 5 years of experience in the customer service field, technical advisor profile.
Holds a high school diploma or training in mechanics (an asset).
Has advanced levels of English and French proficiency, as the person will be required to communicate daily by phone with either French or English-speaking clients and suppliers.
Why you will love working with us
A work environment where learning and development combine with a collective pursuit of excellence.
A healthy, safe, fair, and inclusive environment where potential can be expressed and developed freely.
The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces.
Competitive benefits: flexible group insurance, competitive retirement plan, employee share purchase plan, vacation and wellness and personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and more!
Apply now and take the lead in your career, where your talent truly matters!
Still hesitating to apply?
At iA, we believe in potential and value a diversity of experiences. If this role inspires you, take the chance and apply — your place may be with us, and we want to get to know you.
iA Financial Group
iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.