Claims Advocate

Who We Are 

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. 

HUB is the a leading global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions 

What We Offer You 

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity! 

Benefits you may enjoy working at HUB International Midwest-East: 

• Medical, Dental, and Vision (PPO, HMO, and HSA) 

• Comprehensive Wellness Program 

• 401(k) Retirement Plan 

• Life and Disability Plans 

• Vacation, Holiday, Sick, and Personal Time Off 

• Pet Insurance 

• Comprehensive Onboarding Program 

• Continuing Education / Personal Development Programs  

• Flexible Work Arrangements  

• Employee Engagement Events 

• Dress for Your Day Dress-Code 

• Service Awards 

Here’s Where You Come In 

Working within the Claims Department in a client-facing role, the successful candidate will apply their experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution, act as liaison between clients, adjusters, lawyers and insurance companies, claims management and other related client services.   The Claims Department's mandate is to deliver claims consulting services to clients, and advocate for our clients in resolving any issues relating to their loss, i.e. coverage disputes, policy interpretation, settlement disputes, etc.  

Responsibilities: 

• Claims advocate and facilitator on behalf of client 

• Consultation with clients on claim issues 

• Review and recommend solutions to coverage, quantum and claim handling management issues 

• Negotiate with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims 

• Participate in sales presentations to prospective clients 

• Assist the client in preparing special claims servicing instructions focusing on the client’s specific needs and taking into consideration the structure of their insurance programs 

• Review and comment on policy wordings for account teams 

• Review of claims with clients/insurers/loss adjusters regularly 

Cultural Expectations: 

• Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.  

• Ownership – Responsible to each other, our clients, and our goals.  

• Teamwork – Together we attain greater success. 

• Sincerity – Giving and receiving direct and caring communication 

Qualifications: 

• Post-secondary education and/or relevant work experience 

• Holds or commits to obtain appropriate provincial license within probationary period 

• Additional insurance qualifications/designations (e.g. CIP, CRM) is considered an asset 

• Possesses excellent knowledge of coverage and analytical skills in policy interpretation 

• Aware of relevant insurance legislation and major insurance-related court decisions 

• Understanding of Michigan no-fault auto liability  

• General knowledge and/or experience with multiple lines of insurance coverage with detailed knowledge in specialized coverage lines considered an asset 

• Prior experience in claims consultation with larger risk accounts 

• Strong communication skills - both verbal & written, as well as effective time management and organizational practices 

• Results-oriented with strong client service emphasis and focus 

• Good computer skills with proficiency in email, word processing and spreadsheet software as well as working knowledge of presentation software 

• Excellent interpersonal and strong negotiating skills