Claim Support Assistant II

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full timeHourly

Job Description:

 

***This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. ***

Claim Support Assistant II – Bodily Injury – The Auto Club Group

Reports to: Casualty Claim Manager II

Claim Support Assistant II – The Auto Club Group

What you will do:

The Auto Club Group is seeking prospective Claim Support Assistant II who will provide support to the Claims department by completing functions that require an advanced understanding of claims support functions, concepts, processes and the organization and workflow for one or more Claims lines of business

In this position, you will have the opportunity to:

• Work independently with very limited supervision to complete functions that may require analysis, research, calculations, data entry and the synthesis of information from multiple sources.  
• Provide telephone support for customer inquiries (includes inbound and outbound support).  
• Review claim documents for accuracy and determine the next action within the process.  Manage diary and unauthorized lists.  
• Request information from vendors and customers upon request from adjusters.  
• Distribute mail, faxes, assignments and other inbound-related tasks items to assigned Claim Representative(s).  
• Prepare and mail various forms/letters on behalf of Claim Representatives when necessary.   
• Utilize multiple claims systems to review incoming checks.  
• Research incoming checks for proper allocation and process deposits.  
• Align payments to the appropriate account based on decisions made by the assigned Claim Representative.  
• Complete ACG check verification requests.  
•  Work with Asset Control to review, identify and resolve balancing and allocation issues.  Run required reports to locate items in need of review and reconciliation.  
• Complete daily balancing activities to ensure that file updates and payments properly align.  
• Balance ACIA general claim accounts when claim reversals are off balance.  
• Investigate stop pay requests for accuracy.  
• Review the Outstanding Check Register to identify and closeout outstanding checks.  Review positive pay reports. 
• In addition to the functions mentioned, when assigned to Subrogation departments, complete subrogation demands including processing paperwork and updating claims systems.  
• Research and verify insurance on newly assigned claims for claim handlers including both personal and commercial lines of business for Casualty.  
• Pay invoices when approved.  
• May be assigned tasks normally handled by the lower-level staff when necessary.

With our powerful brand and the mentoring, we offer you will find your position as a Claim Support Assistant II can lead to a rewarding career at our growing organization.

How you will benefit:

Claim Support Assistant II will earn a competitive salary of $20.00 - $24.00 annually with an annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement

We’re looking for candidates who:

Education:

• High school education or equivalent
• Completion of ACG approved training program for the position
• Associate’s degree in Business Administration or a related field, or the equivalent in related work experience preferred

Experience in:

• Analyzing, researching and resolving administrative problems
• Working with P.C. software applications
• Maintaining accurate files and records
• Operating a calculator
• Performing mathematical calculations
• Maintaining accurate records
• Utilizing a personal computer
• Writing correspondence and memos

Knowledge and Skills:

Knowledge of:

• Claim processing functions
• Claim processing system
• Claim processing policy and procedures

Ability to:

• Work independently with limited supervision
• Audit records, products and computer files
• Work independently
• Gather data and prepare report information
• Analyze, research and resolve problems
• Work well under pressure
• Organize and prioritize multiple tasks
• Prepare claim vendor files
• Communicate effectively with employees, vendors and customers over the telephone and in person
• Use basic math skills

Work Environment

• This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.