Claim Investigation Executive

Ensure all claim investigations follow corporate guidelines and provide accurate, truthful, and proactive support to help the team achieve organizational goals.

Position Responsibilities:

• Handle & following assigned Claims investigation and deliver with highest accuracy:
• Receive investigation requests from Claim admin/assessor, proactive making the investigation plan suitable to the actual situation; discuss with Claim assessor/HOD to finalize investigation plan
• Performing the investigation under approval planning and arising situations (if any), ensure truthfulness, objectivity and effectiveness.
• Collect legal documents related to the investigated records and create investigated report;
• Build up and maintain a network of collaborators (Hospitals / Clinics / Police / Government agencies/ independent investigators ...);
• Collect accounting documents / vouchers related to payment of approved investigation fee; …
• Handle Claim assessment for minor claim case;
• Duties as and when assigned by supervisor to meet the Objectives of  the company.

Required Qualifications:

• Bachelor’s degree; majors in Law, Insurance, Economics, Healthcare/Public Health, Finance–Accounting,… are preferred.
• English reading ability required.
• Experience in insurance, healthcare, legal, risk control, or customer service is an advantage.
• Must demonstrate analytical thinking, critical reasoning, and strong communication/negotiation skills.
• Proficient with Microsoft Office and claim management systems.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid