Claim and Operation Leader, Junior

Company

RCI Life Ltd

Job Description

About us

RCI Insurance Ltd and RCI Life Ltd aim to provide insurance solutions to customers of Mobilize Financial Services’ automobile financing business and are authorized by the Malta Financial Services Authority.

The company offers a comprehensive range of financing and related services for car customers of Renault Group. Backed by an international network, the company has established itself in Malta to deliver and service a portfolio of protection insurance products in a number of European Countries.

In order to strengthen its existing team, the Company is seeking a Claims and Operation Leader - German Speaking who will report functionally to the Chief Operation Officer

What will you do?

· Claims Oversight

• Oversee end-to-end claims management processes.
• Ensure timely and compliant resolution of claims in line with regulatory and internal standards.

· Decision-Making

• Evaluate and adjudicate claims based on policy terms and supporting documentation.
• Perform first-level controls to validate claim accuracy and compliance.

· Process Management

• Maintain and update claims workflows, procedures, and documentation.
• Identify anomalies and propose corrective actions.
• Monitor implementation and effectiveness of action plans.

· Stakeholder Collaboration

• Collaborate with Legal Officers for technical policy reviews.
• Work closely with the Complaints Officer to address escalated issues.
• Lead monthly meetings with TPAs to ensure SLAs and KPIs are met.

· Training & Development

• Support and train Third-Party Administrators (TPAs).
• Ensure training materials are current and aligned with operational needs.

· Continuous Improvement

• Contribute to IT user acceptance testing (UAT) and process optimization initiatives.

Who are we looking for?

• Excellent proficiency in Excel and strong reporting capabilities.
• Solid analytical mindset with attention to detail and problem-solving skills.
• Ability to manage sensitive and confidential information with discretion.
• Strong organizational skills: able to work under pressure and meet tight deadlines.
• Collaborative team player with a proactive approach.
• Previous experience in insurance and claims management is required.
• Fluent in English and German (mandatory).
• Additional European languages are considered an asset.

Why join RCI Insurance?

• Be part of an international Group
• Nice and friendly working environment
• Multicultural environment (16 different nationalities in Malta)
• Hybrid working conditions
• Heath & Dental Insurance for you and your family
• Access to an online training platform to develop your professional skills
• Social Committee

Type of contract: Full time – Indefinite Contract

Location: St Julian’s STJ 3155, Malta.

Job Family

Sales Financing

Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.  
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.