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Job Description:
Job description
an experienced and dynamic Claim Analyst to lead our claims department in Indonesia. This role is responsible for overseeing all aspects of the claims process, ensuring efficient and fair claim settlements while maintaining high customer satisfaction levels.
Preferred skills
Professional with medical background
Having insurance certifications will be plus points (e.g., PAMJAKI, LOMA)
Experience with digital transformation initiatives in claims processes
Knowledge of multiple insurance product lines (life, health)
Qualifications
Preferably has Medical Background
Minimum 8 years of experience in insurance claims management, with at least 5 years in a leadership role
In-depth knowledge of Indonesian insurance regulations and market practices
Strong analytical and problem-solving skills
Excellent leadership and team management abilities
Outstanding communication and interpersonal skills
Fluency in Bahasa Indonesia and English (both written and spoken)
Proficiency in claims management systems and data analysis tools
Responsibilities
Develop and implement strategic plans for the claims department aligned with Sun Life Indonesia's overall business objectives
Lead and manage the claims team, providing guidance, mentorship, and fostering a culture of continuous improvement
Ensure compliance with all relevant regulations, internal policies, and industry best practices in claims handling
Optimize claims processes to enhance efficiency, reduce turnaround times, and improve customer experience
Analyze claims data to identify trends, potential fraud, and areas for process improvement
Collaborate with other departments (e.g., Underwriting, Customer Service, Legal) to ensure seamless operations
Manage relationships with third-party service providers and vendors related to claims processing
Develop and monitor key performance indicators (KPIs) for the claims department
Stay updated on industry trends and innovations in claims management
Represent the claims department in management meetings and external industry forums
Job Category:
Claims - Life & DisabilityPosting End Date:
13/02/2026