CIF Specialist 2 (Hybrid | Night Shift)

Core Responsibilities 

• Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support. 

• Prepares daily, weekly and monthly sales reports. Tracking, verifying and reporting data for the Sales team to support sales initiatives. 

• Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor. 

• Receives agreements from product sales team and enters the information into databases. 

• Acts as liaison between Sales, Project Managers, Customers, and IT to provide insight-driven and actionable database query requirements. 

• Maintains current information on Comcast products, services, equipment and marketing promotions. 

• Conducts clerical research which requires an understanding of departmental programs, policies and procedures. 

• Leads deep‑dive investigations that isolate drivers of delay or fallout and proposes data‑backed solutions, improving SLA attainment and order accuracy. 

• Research, processes and manage customer escalations. 

• Enters customer orders accurately into the designated ordering systems 

• Verifies service details, customer information, and required documentation 

• Ensures orders meet internal guidelines and are ready for downstream processing 

• Coordinates with cross‑functional teams to resolve missing or incorrect order data 

• Attends customer Kick‑Off calls to review project scope and timelines 

• Collects all necessary customer information required for order entry 

• Confirms technical details, site contacts, and service requirements 

• Ensures all data gathered is complete and accurate prior to order submission 

• Coordinates with internal teams for any missing details or clarifications 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 

• Must be organized, detail‑oriented, and able to prioritize tasks based on urgency and impact 

• Other duties and responsibilities as assigned. 

Schedule / Work Set-up / Location: 

• Nightshift 

• Hybrid work set-up (3x onsite & 2x work from home every week) 

• Must be flexible with work schedules and willing to work varied shifts. Open to rendering overtime and working on holidays when required. 

• Office is located at Ortigas, Pasig City (GLAS Tower) 

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team - make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Respect and promote inclusion & diversity. 

• Do what's right for each other, our customers, investors and our communities.