Chief of Community Engagement and Opportunity - Operations Manager I

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, MAYOR’S OFFICE OF NEIGHBORHOOD SAFETY AND ENGAGEMENT

Community Engagement and Opportunity Chief – Operations Manager I

HOURS/SALARY RANGE:
Full time, 40 hours/week

Salary Range: $ 101,034.00 - $166,502.00

Starting Pay Range:   $101,034.00 - $133,768.00
 

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:  https://humanresources.baltimorecity.gov/hr-divisions/benefits

JOB SUMMARY

The Chief of Community Engagement and Opportunity is a senior staff position responsible for establishing and maintaining healthy, trauma-informed, and supportive community relationships for the agency. This role is critical in ensuring that Baltimoreans are not only aware of opportunities to reduce trauma and the disadvantages associated with criminal justice involvement but empowered to engage with programming that provides a path toward high quality lives. The position requires strong alignment with City of Baltimore's and MONSE's mission, values, and strategic vision, as well as demonstrated success, sound judgment, and flexibility working in a complex, fast-paced environment. The successful candidate will incrementally scale MONSE’s opportunity engagements across the city and provide direct supports to at least 2000 residents annually.

ESSENTIAL FUNCTIONS

Program Management

• Oversee and manage all programmatic and budgetary deliverables associated with MONSE’s Community Healing, Re-Entry, and Youth Services priorities.
• Lead a team of community engagement and opportunity professionals.
• Partner with Chief of Staff and Finance Chief to develop long-term fundraising strategies for programming.
• Work with Policy Planning and Coordination Chief to support reformation in MONSE’s priority areas.
• Lead assessment of community assets and opportunities for capacity building.

Inter-Agency Collaboration and Community Engagement

• Serve as agency primary point of contact for community requests for support/information.
• Partner with Communications Chief to develop and implement a comprehensive community engagement strategy that, elevates awareness, supports transparency, and cultivates buy-in.
• Cultivate and maintain strategic public, private, and NGO relationships.
• Build working relationships with community-based service providers.
• Develop process for linking service providers with capacity-building resources.
• Coordinate with Policy Planning and Coordination Chief to develop mechanisms to support interagency accountability.
• Partner with Communications Chief to identify, manage, and direct opportunities to create or enhance MONSE’s collateral and marketing materials, information and promotional content, and delivery channels (i.e. newsletters, brochures, branded programs, video, social media, etc.).
• Guide team to be the first line of communication for community members to address concerns and respond to questions promptly and effectively.
• Research and implement innovative approaches for the development of culturally sensitive and results driven strategies for outreach.
• Collaborate with external agencies on engagement strategies for funded endeavors.
• Participate and oversee community engagement requirements for funded endeavors.

Reporting and Compliance

• Partner with Grant Writer and Chief of Finance to meet reporting requirements for State, Federal and private grants.
• Partner with Grants and Contracts Administrator on the development of overall program contracts and their movement through the BOE approval process.
• Review and approve all grantee reports and invoices.
• Provide appropriate level of data-to-data Analytics teams within MONSE, Mayor’s Office of Performance and Innovation, and Chief Data Officer.

MINIMUM QUALIFICATIONS

Education and Experience Requirements

• Bachelor's Degree in public administration, public health, urban planning, social design, or related field and at least five (5) years community outreach experience
• Three (3) years of leadership experience, including building strategic relationships, influencing without authority, communicating with senior leaders
• Supervisory experience a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of public health and criminal justice policy and initiatives toward the reduction of gun violence preferred
• Collaborative and positive demeanor; community-oriented attitude.
• Strong desire to make Baltimore a safer place.
• Must have the ability to synthesize, analyze, and critique effectively.
• Be a self-starter and accountable to complete tasks and drive performance with minimal oversight.
• Ability to operate and dispatch in emergency, crisis and violent situations with calm, tact, and clarity.
• Must have a valid driver’s license and reliable transportation
• Ability to travel within Baltimore City
• Ability to thrive in fast-paced and sometimes high-pressure environment.
• Strong leadership track record; ability to plan, organize and direct the work of others.
• Effective communicator with strong interpersonal skills and proven ability to develop productive, positive working relationships.
• Exceptional presentation and writing skills with ability to adapt to various audiences and formats.
• Exceptional organizational awareness and the ability to analyze and brief senior leaders.
• Consistent ability to exercise sound judgment and discretion.
• Flexible and creative problem solver with result-oriented focus.
• Strong analytic and organizational skills with demonstrated attention to facts and detail; ability to effectively manage multiple projects simultaneously.
• High level of proficiency in Slack, Visio, and MSOffice products, including SharePoint and MSProject.
• Previous experience in government or public sector preferred.

ADDITIONAL INFORMATION

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

RESIDENCY AND FINANCIAL DISCLOSURE

You will also be required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. This position also requires residency in Baltimore City. 

EQUAL OPPORTUNITY STATEMENT

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER