Chief Deputy Public Trustee

About Our Job

Who We Are

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

The Denver Clerk & Recorder, an independently elected office held by the Honorable Paul D. Lopez, performs the legally mandated duties of a clerk and recorder in Colorado, encompassing the City Clerk, County Recorder, Public Trustee, and Chief Elections Official functions.  We envision a Denver where democratic participation, marriage equality, accessible records, and fair processes are fundamental rights for all.  

Our mission is to serve the people of Denver by providing accessible, reliable, and secure civic services. The Denver Clerk & Recorder is committed to providing accessible, equitable, reliable, and secure services to the people of Denver. We strive to ensure every community member can fully participate in elections, exercise their right to marry, easily access public records, and navigate essential processes with confidence.  

For more information, visit the Denver Clerk & Recorder’s website at www.DenverClerkAndRecorder.org 

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. While the full salary range for this position is $98,682.00 - $162,826.00/year, the hiring range is $98,682.00 - $130,754.00/year, based on experience and education.

We also offer generous benefits for full-time employees which includes but is not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 13 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The Denver Clerk & Recorder’s main offices are located at 200 W. 14th Ave., Denver, Colorado, immediately south of the City & County Building. Some staff may work in alternate locations. Office hours are typically 8 a.m. to 5 p.m. Dependent on the position needs, some roles have remote work and flexible schedule options with manager approval. In this position you will work on site in the main offices.

What You’ll Do

In the Clerk and Recorder’s office, our mission is to provide constituent-friendly processes that are efficient and transparent, records that are easy to access, and elections that are accurate, secure, and convenient for voters.  As the Chief Deputy Public Trustee, you will focus on the management of the Office of the Public Trustee.  In this role, you must have a thorough knowledge of state statutes affecting the foreclosure process and the ability to speak with attorneys and other Public Trustees regarding issues within the office, as you will be responsible for the proper administration of the foreclosure process and will be working with these stakeholders and others to ensure a fair and unbiased process for all parties involved.  This position reports to the Recording Division Director.

Responsibilities

• Manages the functional and operational aspects of the office of the Public Trustee by developing goals, policies, procedures and practices for the Office of the Public Trustee, by implementing initiatives and achieving goals, objectives, and performance measures and by ensuring her staff are sufficiently knowledgeable regarding customer service protocols and performance expectations
• Develops department and individual goals for staff, provides performance feedback, documents performance, and formally evaluates the work of the employees within the Office of the Public Trustee. 
• Coaches and mentors employees to meet or exceed their performance objectives, identify staff development opportunities, and to be an exemplify the ethos of continuous improvement
• Ensures all agency standards, procedures, guidelines and systems are applied appropriately within the Office of the Public Trustee, and develops and implements additional standards, procedures, guidelines and systems as appropriate within the department
• Optimizes performance of the section through regular review of policies, procedures, and performance data and making changes based on this information as needed, and by driving innovation with a focus on opportunities for increased positive customer experience
• Represents the Agency’s and the Office of the Public Trustee’s positions, initiatives, and interests, both internally and externally, while focusing on delivery of superior customer service
• Other duties as assigned

What You’ll Bring

• At least 3 years of experience in supervision of public-facing staff and/or management of a department which has public-facing responsibilities
• At least 1 year of experience managing the Office of the Public Trustee
• Experience writing policies and developing procedures to improve efficiency of a functional group
• Knowledge of the regulatory environment in which the Public Trustee operates and the ability to think through issues within that context to come to a resolution that is amenable to all parties
• Interest in being a leader within the Public Trustee’s industry association, and working with others within the association to increase the efficiency and neutrality of processes governed by state law
• Strong change management and communication skills
• Ability to identify the internal and external politics that impact the work of the organization and acts appropriately within these confines
• Ability to provide clear direction to others, motivating and empowering them through coaching
• Ability to consistently achieve project goals, focus on customer needs, and set high personal standards for quality, quantity, and timelines
• Be highly knowledgeable in the operational and functional aspects of the Office of the Public Trustee, including a thorough knowledge of the regulatory environment in which the Office of the Public Trustee Operates, and stays informed of changes within this environment
• Ability to resolve customer issues, as well as operational and management issues that arise

Minimum Qualifications

• Education requirement: Bachelor's Degree in Business Administration or a related field based on a specific position(s).
• Experience Requirement: Three (3) years of Supervisory experience.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
• Additional appropriate education may be substituted for the minimum experience requirements.

Required Application Documents

• Resume
• Cover Letter

Application Deadline

This posting is expected to stay open until January 11th. Please submit your application as soon as possible and no later than January 11th at 11:59 p.m. MST.

About Everything Else

Job Profile

CA2750 Manager

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$98,682.00 - $162,826.00

Target Pay

$98,682.00 - $130,754.00/year, based on experience and education

Agency

Clerk & Recorder's Office

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.