Chef Concierge Manager

Live Your Passion.  Add Your Magic.             

Chef Concierge Manager

SUMMARY

The Chef Concierge Manager is responsible for the management and day-to-day operations of the Concierge and Guest Relations department.

ESSENTIAL FUNCTIONS

• Maintaining adequate staff levels at all times
• Ensuring staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities;
• Maintaining communication with Reception and other necessary Department Heads regarding guest activity or special needs
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
• Staying informed of the latest offerings within the community to ensure guest experience is second to none. 
• Ensure efficient provision of service at Concierge Desks in the entryway and reception
• Guaranteeing guest requests are satisfied efficiently
• Maintain an accurate log of events regarding guest contact and requests
• Develop, implement and maintain new procedures for Concierge operations that improve processes and communication for daily Concierge operations
• Properly communicate with Hotel any changes or updates with local attractions and destinations to ensure awareness and increase positive relationship between hotel and the community.

QUALIFICATIONS

• High school or equivalent education required.  Bachelor’s Degree preferred
• Minimum three years’ experience as a Concierge
• Two years’ experience with management level responsibilities required
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess moderate computer skills.              
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.  
• Ability to solve problems and make rational decisions.
• Knowledge of Hotel operations.
• Must maintain positive, effective relationships with residents at all times
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.

PHYSICAL DEMANDS

Most work tasks are performed indoors. Position requires walking, standing, and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 15 lbs. on a regular and continuing basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

The pay scale for Chef Concierge Manager is $70,000.00 to $78,000.00. The pay scale is the base salary range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.

We offer an excellent benefits package for this role, which includes: Medical, Dental, and Vision insurance, 401[k] retirement plan with company matching, Health Savings Account and Flexible Spending Account options, DTO (Discretionary Time Off), Short- and Long-Term Disability Insurance, and hotel discounts.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.