About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Channel Operations Manager
Location: United States; Remote, EST
Experience: Mid Level
Job Function: Business Transformation
Employment Type: Full Time
Industry: Computer and Network Security
Job Summary
We’re looking for a Channel Operations Manager who wants to build and scale the systems, processes, and data that power Keyfactor’s global channel motion.
The Channel Operations Manager is responsible for managing, optimizing, and improving the systems, processes, and data that support Keyfactor’s global channel go-to-market motions. This role is part of the RevOps organization (Business Transformation) and focuses on operational excellence rather than direct partner engagement.
The person in this role will own the day-to-day administration and enhancement of the Partner Portal, maintain data quality for partner program operations, ensure channel-related CRM processes are functioning effectively, and support reporting needs for channel leadership. Acting as a critical operational resource, the Channel Operations Manager collaborates closely with CAMs, Operations, Finance and Business Analytics to drive scalable, efficient processes and high-quality data that enable informed business decisions. This is a global role, working with US, EMEA and APAC teams
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Partner Portal Operations & Optimization
- Oversee the day-to-day functionality, performance, and user experience of the Partner Portal.
- Partner with the Business Analytics team for advanced reporting requests and data deep-dives.
- Prepare insights that support decision-making for the SVP and VP of Channel Sales.
Cross-Functional Collaboration
- Act as the operational right hand to SVP/VP Channel, ensuring alignment on priorities, program needs, and process enhancements.
- Participate in cross-departmental initiatives related to system integrations, partner experience improvements, and revenue enablement.
- Provide subject-matter expertise on channel operations during cross-functional project planning and execution.
- Implement system updates, enhancements, and configuration changes to improve usability and partner engagement.
- Coordinate feedback from Channel Account Managers (CAMs) and internal stakeholders to identify improvements and manage a backlog of portal enhancements.
- Develop and maintain documentation, user guides, and internal enablement materials for portal functionality.
Channel Process Optimization
- Champion process improvements across channel and resale workflows to support scalability and operational excellence.
- Partner with cross-functional teams (Channel Sales, Sales Ops, IT, Finance, Legal) to refine systems and processes related to partner onboarding, deal registration, renewals, and program compliance.
- Ensure alignment with broader RevOps standards, system architecture, and governance requirements.
CRM & Systems Management (Salesforce & Related Tools)
- Support administration and optimization of Salesforce channel-related objects, workflows, and reporting structures.
- Ensure accuracy of channel data, including partner records, tier assignments, program compliance, and account mapping.
- Troubleshoot system issues, coordinate fixes with IT/CRM teams, and test updates prior to deployment.
- Maintain system rules, validation, and data governance for channel-related fields and automations.
Partner Program Administration
- Maintain accurate partner program tiering according to program rules and criteria.
- Support program audits and ensure partner compliance with program requirements.
- Coordinate updates to partner program assets and information in relevant systems, including the Partner Portal and internal documentation.
Reporting & Insights
- Build and maintain basic operational reporting for Channel leadership (e.g., partner tiering, portal usage, deal registration trends).
- Strong analytical skills.
- Self-motivated with the ability to manage projects to completion with minimal oversight.
- Able to thrive in a fast-paced, deadline-driven environment.
- Demonstrated ability to influence, motivate, and mobilize team members and business partners.
- Ability to use original thinking to translate goals into the implementation of new ideas and design solutions.
Minimum Qualifications, Education, and Skills
- High School diploma, or equivalent experience.
- Strong business and technology acumen.
- Experience managing or participating in cross-functional projects.
- Strong knowledge of Microsoft Operating Systems and products.
- Significant experience in a similar role.
- Strong company software technology knowledge.
- Significant Salesforce experience or another CRM.
- Experience managing or working with Partner Portals or similar partner-facing platforms.
- Proficient in Microsoft Windows and Office.
- Strong oral and written communication skills.
- Strong organizational, multi-tasking, and time management skills.
- Strong collaboration skills within a team and other areas.
- Strong interpersonal skills.
Travel Requirements
Up to 10% travel time required.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
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