Become a part of our caring community and help us put health first
The Channel Development Professional II partners with business stakeholders and Agile delivery teams to support the delivery of high-value solutions. This role focuses on understanding business needs, translating them into clear requirements, and ensuring solutions align with strategic goals, timelines, and budgets. The Channel Development Professional II serves as a key liaison between business and technical teams, supporting prioritization, analysis, and decision-making. Work involves moderately complex initiatives and is performed in general direction, with opportunities to influence team outcomes and process improvements.
This role will be remote / work-from-home.
The Channel Development Professional II is responsible for eliciting, analyzing, documenting, and validating business requirements that support product vision and roadmap execution. This role works closely with Product Owners, business leaders, developers, and UX partners to ensure solutions meet user and business needs. Assignments involve moderately complex issues requiring thoughtful analysis of processes, data, and variable factors.
Key Responsibilities
- Partner with business stakeholders to understand strategy, goals, and objectives, translating them into clear and actionable requirements and user stories.
- Collaborate closely with Product Owners and Delivery Leads to clarify scope, priorities, and dependencies across initiatives.
- Act as a liaison between business and technical teams, ensuring shared understanding and alignment.
- Perform current-state and future-state analysis, including process mapping, gap analysis, and impact assessments.
- Support problem-solving and decision-making using a data-driven analytical approach, including contributing to success metrics and OKRs.
- Assist with backlog readiness by ensuring requirements are clearly defined, understood, and prioritized for Agile teams.
- Clearly articulate the business value and expected outcomes of proposed solutions when partnering with development and UX teams.
- Identify opportunities for continuous improvement across processes, tools, and ways of working; provide recommendations to leadership.
- Support identification and documentation of risks and impacts related to business processes and system changes in accordance with risk and compliance policies.
- Participate in Agile ceremonies (refinement, planning, reviews) by providing requirements clarity and stakeholder context.
Required Qualifications
- Salesforce Sales Cloud or Health Cloud experience
- Salesforce Administrator Certification
- Strong analytical skills with the ability to break down complex or ambiguous problems
- Understanding of user experience principles and how business processes translate into effective system solutions
- Strong written and verbal communication skills with the ability to engage both technical and non-technical audiences
- Demonstrated collaboration and relationship-building skills
- Emotional intelligence and adaptability in a dynamic Agile environment
- Strong organizational skills and the ability to manage multiple priorities
- This role is part of Humana's Driver Safety Program and requires:
- A valid state driver's license
- Proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits
- Ability to travel up to 25%
Use your skills to make an impact
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$65,000 - $88,600 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.