Change Management Consultant

Location: hybrid

Reporting to the Manager, Change Management Chapter, the Change Management Consultant provides change management support across multiple initiatives within Canadian Operations. This results-oriented professional develops and executes integrated change strategies and plans, including stakeholder impact assessments and key change deliverables, to support business readiness, adoption, and reinforcement. Initiatives may include cultural transformations, process and role changes, and system or technology changes that impact people. 

What will you do? 

Working closely with project teams, you will: 

• Create and execute change management strategies and integrated change plans

• Conduct stakeholder analysis, change impact assessments, and risk assessments, and identify and escalate change management risks to project teams and Sponsors

• Anticipate and manage resistance as a core component of change planning

• Act as a change management consultant, providing ongoing advice and counsel to Sponsors, project teams, and internal partners

• Execute change activities across key levers, including: stakeholder engagement, communications planning and development, change impact analysis, alignment with training, coaching, and knowledge management, people readiness and adoption activities, and resistance management

• Engage and support people leaders through the change

• Integrate change activities into overall program and project plans in partnership with Program and Project Managers

• Assess business and operational readiness from a people perspective

• Define, track, and evaluate success metrics and change effectiveness, adapting tactics based on feedback

• Create and deliver change communications (written materials, speaking notes, presentations, videos, etc.) and translate complex or technical information into clear messaging for diverse audiences using appropriate channels

• Leverage collaboration and delivery tools (e.g., Microsoft tools, Miro, Excel, PowerPoint) and communicate change status and deliverables to project stakeholders

• Contribute to building and sustaining a strong change management culture through upskilling and promotion of change resources

What do you need to succeed?

• Experience leading or supporting change or transformation initiatives

• Knowledge of change management principles, methodologies, and tools

• Excellent written and verbal communication skills, including editing and proofreading, to clearly articulate messages to a variety of audiences at all levels

• Strong influencing, negotiation, and problem-solving abilities

• Proven ability to advise and partner with leaders and project teams

• Strong judgment and ability to work independently

• Demonstrated ability to deliver measurable results

• Collaborative team player with strong relationship-building skills

• Excellent organizational and prioritization skills

• University education in a related field (communications, journalism, marketing, public relations, etc.) 

• Change Management certification (e.g., Prosci/ADKAR) is an asset

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide. The position reports to a unilingual English-speaking manager outside Quebec.
   

Reasons why you should join us under the sun

• A caring, supportive, and inclusive culture

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.

• Competitive salary and bonus structure influenced by market range data 

• Flexible Benefits from the day you join to meet the needs of you and your family  

• Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contribution.

Unique Requirement

• Must be able to obtain RCMP Reliability Security Clearance before a start date can be confirmed (includes fingerprinting).