Change & Adoption Management Consultant

Join Us as a Change & Adoption Management Consultant 

Are you passionate about driving change and making an impact in the world of Marketing Automation, Personalization, Loyalty, and CRM? Do you want to be at the forefront of change initiatives for leading international brands? If so, we have an exciting opportunity for you! 

We are on the lookout for a dynamic Change & Adoption Management Consultant to join our growing team. 

What will your day look like? 

As a Change & Adoption Management Consultant at VML MAP, your primary responsibility will be to guide organizations through changes in their operations, processes, or culture. You'll be tasked with: 

• Assess change impact and readiness, and conduct stakeholder analysis. 

• Collaborating with and advising senior client-stakeholders on the change approach. 

• Developing and implementing change management and communication plans. 

• Acting as a strategic partner to the wider VML MAP team to reduce friction and ensure optimal client adoption of services. 

• Designing implementation playbooks and other training materials. 

• Facilitating workshops, coaching, and training sessions. 

Who are you going to work with? 

You'll be joining the Business Architecture function at our Copenhagen headquarters, where Change & Adoption is a core consulting delivery alongside Process and Collaboration Tools. We're responding to increasing client demands for end-to-end service, promising an evolving work environment and job profile. You'll also collaborate closely with experts from our technology, data, creative, and client-service teams across our global offices.  

What do you bring to the table? 

We're looking for a professional who can quickly understand stakeholder concerns and perspectives and derive meaningful value levers. You should be an excellent communicator, able to convey complex information clearly to diverse audiences. Strong interpersonal skills are crucial to build relationships at all organizational levels. Additionally, you should have: 

• A relevant master's degree; preferably within change management, organizational development, innovation management, business administration, or similar social science degrees. 

• Relevant experience as a Change Management Consultant or similar roles like Business Architect or Management Consultant. An agency background is advantageous but not required. 

• Demonstrated ability to work in complex project environments both independently and as part of a team. 

• Interest in experimentation and co-creation of new value levers/solution approaches to address client problems. 

• Ability to shift between working from a helicopter view to the nitty-gritty details, potentially across multiple projects. 

• High proficiency in PowerPoint. Proficiency in other presentation tools is beneficial. 

• A willingness to travel and a flexible mindset, as many of our clients and colleagues are located in different time zones. 

 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

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