About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.The Host/Hostess is the guest’s first impression of the restaurant, with knowledge of menus, menu ingredients and guest preferences.
Purpose
To greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum guests’ satisfaction.
Job Responsibilities
General
Executes all tasks assigned by his/her superiors.
Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
Attends all scheduled training sessions.
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
Adheres to the hotel's code of conduct and grooming & hygiene standards
Is seen as working hands-on, assists colleagues in crunch times.
Actively participates in briefings and meetings.
Maintains a clean and orderly work area and promotes a safe working environment.
Performs any other cognate duties as and when required.
Departmental
Seat guests promptly at a table pre-set for the number in the party and according to guest preference
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials
Polish plates and cups; clean pantry and coffee machines
Help to clear tables and resetting
Prepare napkins for the service and Cold towel
Ensure enough kids amenities before service
After service, keep track of all reservation sheet, total number of guests and to records all food and Beverage preferences
Complete special projects (menu changes, signage, etc) as instructed
Ensure proper table set-up and make minor adjustments as needed
Special Requirements
Has 1-2 years of relevant experience in Food & Beverage in a Resort/ Hotel of similar standard
Open and friendly personality
Fluent in English and French
Be computer literate and fully conversant with in Microsoft Word, Excel and PowerPoint