Certification Services Coordinator

Department: Services

Team: Managed Services, Certification Services

Location: London

Position type: Contract inside IR35 until October 2026

What the hiring manager says

GSMA Services is an expanding area of the GSMA, delivering increasing benefit and impact to our members’ businesses. GSMA provide a variety of commercial grade digital services in the areas of Devices, eSIM, Networks, Interconnect, Roaming, Fraud, Security, Testing and Certification.

GSMA utilises best in class fulfilment partners and the latest technology to provide attractive and relevant offerings to the ecosystem on an ongoing basis. A key area of GSMA’s focus is to expand its Security Certification Services portfolio to help the industry meet the ongoing challenges of securing their devices, SIMs and networks.

This is an opportunity to join the team at a very exciting time in its growth, whilst at the same time supporting global security industry standards.

Joanne Heaphy, Product Director Certification Services

About the Team

GSMA Services delivers its service capability through a small, collaborative and dynamic Managed Services team, based across the globe in Atlanta, London & Hong Kong. The Managed Services team works closely with the Sales, Marketing, Finance and Industry Security teams, to provide services which protect both our members and their customers from security threats within the mobile ecosystem.

About the Role

• Provide functional, operational and administrational support to our Managed Services Certification Services team

• Respond to initial information requests and applications and common/routine queries

• Receive completed application forms and enter data into relevant schedule

• Assist in the scheduling of audits through liaison with auditees and auditors

• Maintain schedules by logging all audit administration & status. Ensure audit schedules are aligned with auditing companies

• Manage invoices, purchase orders, Salesforce updates and other related operational tasks

• Create and issue certificates, including the management of certificates and/ or details on the service website

• Formally engage/communicate with auditees in regard to upcoming expiry dates, obtaining feedback, and providing status updates

• Develop and maintain good knowledge of methodologies, internal procedures and costs guidance documents and be able to apply it

About You

• Experience of working in a service-focused organisation

• Be organised and systematic, able to follow and enforce set protocols

• Excellent attention to detail

• Able to work autonomously, be a self-starter

• A good team player with flexibility to work on multiple projects simultaneously

• Be confident in seeking guidance for a typical situations

• Ability to build relationships across the organisation as a whole

• Demonstrate good stakeholder management to build relationships with auditing companies and customers

• Excellent written and verbal skills

• Proficient (intermediate level or above) in the use of Microsoft Word, Excel and PowerPoint

• Proficient in Salesforce CRM tool, invoice generation and Purchase Order management

About your skills

The ideal candidate will possess a combination of the following skills and capabilities:

• Communication

• Delivery

• Agility

• Teamwork

• Stakeholder Management

Contract type

Short term Contractor

Worker type

Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.