JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Market Place Shopping Centre is a vital community hub on Burgess Hill's main street, serving as both a retail destination and social gathering place for local residents in West Sussex. The centre combines retail outlets and coffee shops that attract regular visitors who rely on it for daily needs and community connections.
With new letting negotiations currently underway, Market Place is demonstrating continued growth and attractiveness to prospective tenants. This expansion reflects confidence in the centre's established role as a thriving community cornerstone.
As part of the onsite team working alongside security and cleaning personnel, you'll help maintain the safe, welcoming environment that makes Market Place special to Burgess Hill residents. The collaborative approach between all staff ensures visitors feel secure and comfortable, whether running errands, meeting friends, or enjoying the social atmosphere.
Your role contributes to preserving the high operational standards that both regular visitors and potential new tenants value, supporting Market Place's continued success as Burgess Hill's central meeting point and important community asset.
We are looking for a dynamic and experienced Facilities or Shopping Centre Manager to lead the day-to-day operations of this prestigious shopping centre.
The successful candidate will have a passion for delivering exceptional customer experiences and thrives in a fast-paced environment.
Reporting to the FM Lead, the Facilities or Shopping Centre Manager will be responsible for the following key themes:
Leadership and Team Management
Lead and inspire the onsite team, line management of direct team, communicate client vision to wider team
Foster a culture of excellence, teamwork, and continuous improvement
Develop and motivate team members, ensuring they have the necessary skills and resources to carry out their roles effectively
Client Support and Asset Management
Collaborate with the Asset Manager to support the delivery of strategies that enhance the shopping centre's performance and value
Represent the clients’ interests within the local community
Stakeholder Engagement
Build and maintain strong relationships with local stakeholders, including retailers, local authorities, community groups, local emergency services and customers
Contribute to marketing engagement initiatives to enhance the shopping centre's reputation and community presence
Service Charge Management
Drive value for money by managing the service charge budget efficiently and transparently
Review service providers' performance in conjunction with our PPO Team & internal procedures and review service provision to maximise service quality and minimise costs
Ensure accurate financial reporting and provide updates and commentary via agreed reporting systems
KPI’s
Establish and monitor KPIs, aligning them with the shopping centre's strategic objectives and clients PMA
Regularly review performance against targets and take proactive measures to address any shortcomings
Develop innovative initiatives to optimise performance, increase footfall, and enhance the centre's commercial success
Onsite Health and Safety (H&S) Responsibility
Ensure compliance with all relevant health and safety legislation, regulations, and best practices
Implement and maintain effective occupational health and safety procedures, including risk assessments, incident reporting, and emergency planning vis JLL’s Vision system
Collaborate with external agencies and contractors to ensure a safe and secure environment for all stakeholders
Qualifications and Skills
Diploma in SCM, or Revo Place Management (preferred)
Bachelor's degree in Business Administration, Real Estate, or related field (preferred)
Proven experience in shopping centre or property management within the UK market
Strong leadership and team management skills
Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels
Sound financial acumen with experience in managing service charges
Demonstrated ability to achieve KPIs and consistently deliver results
In-depth knowledge of health and safety regulations and best practices
Proficiency in using property management systems and software
If you have a passion for retail, a customer-centric approach, and the ability to drive success in a complex and dynamic environment, we invite you to submit your application.
Location:
On-site –West Sussex, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.