Centralized Service Specialist

Job Title: Centralized Services Specialist

Reports To: Centralized Services Manager

Department: Operations

FLSA Status: Non-Exempt

CWS Portfolio: 105 properties, 30,000+ A units in North Carolina, Georgia, Texas, Colorado, Arizona, California, Washington, and Tennessee.

Location: Austin, Texas

Job Description

CWS Purpose: “Enhancing Lives the CWS Way” 

CWS Values: 

Honoring Our Word  

Do what you say you will do. 

• Employ thoughtful and careful consideration when making a commitment. 
• Take ownership of your commitment. 
• Follow through on promises consistently. 

Ethical Dealings are Paramount  

Do the right thing all the time, every time. 

• Be open and honest in all situations, especially when it’s difficult to be so. 
• Respect confidentiality and protect privacy. 
• Put other employees, residents, and investors before yourself. 
• Charge fair and appropriate fees to our investors. 

A Respect for People  

Treat others the way you want to be treated. 

• Use honest, thoughtful, and specific communication. 

• Be responsible for how you are heard. 
• Be transparent and inclusive. 
• Share information timely and consistently. 
• Have empathy — search for the truth and be intentionally slow to understand. 

Requirement for Profitability and Sustainability  

Bring value to our employees, residents and investors in a company designed for the long term. 

• Promote mindful spending. 
• Be efficient. 
• Be forward thinking. 
• Grow with courage. 
• Be team oriented. 

A Demand for Excellence with a Sense of Urgency  

Be intentional. Be accurate. Be timely. CARE. 

• Go above and beyond. 
• Get after it. 
• Hold yourself and each other accountable. 
• Inspect what you expect. 
• Communicate what matters most. 

• Delight the customer. 

• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis. 
• Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities. 

What You Will Do

The Centralized Services Sepcailist offers a dedicated support and partnership role to the on-site teams, within a multi-property portfolio. The primary responsibility of this position is to maximize the collection of rents, utilities, and other income. This position will also handle on-site operations such as ledger billing and coding, deposit accounting, utility management and various standard operational tasks.

What Your Day Consists Of

Revenue & Collections

• Ensure 100% compliance with state and local laws regarding collection efforts and notices.
• Monitor and manage rent, utilities, and ancillary income.
• Proactively contact current and former residents to collect balances.
• Monitor disputed and returned payments.
• Review aged receivables, ensuring proper reporting and write-off protocols.
• Write-offs maintained at or below 0.5% of Net Rental Income (NRI)
• Monitor and post 3rd party payments. (Collection agencies, corporate housing, etc).
• Monitor ledgers and monthly billing to ensure accurate coding and balances.
• Monitor vacant recovery costs throughout the month.
• Review utility pre-bill reports and resolve discrepancies.
• Conduct monthly pre-close and closeout reporting.

Deposit Accounting & Compliance

• Ensure all final account statements, applicable charges and deposit returns are sent to residents in accordance with their respective state and local requirements.
• Ensure move-out charges are assessed in detail and align with photos and invoicing.
• Issue and monitor payment plans when applicable to former residents.
• Monitor and maintain collection dashboard, ensuring accuracy of accounts and proper rollover to collection agency.

On-Site Support and Customer Relations

• Maintain collaborative partnership, providing effective and timely communication with the Community Director and on-site teams daily.
• Conduct all resident and team communication in a professional, informative, and timely manner through phone and email correspondence.
• Adhere to company procedures, polices and practices.
• Must adhere to company procedures, polices, and practices and maintain a professional and ethical atmosphere.

Centralized Services Specialist may also provide support in the following categories:

• Renewal workflow and lease management.
• Renters insurance compliance.
• Invoicing and coding.
• Accounts payable and receivable functions.
• Application management.

What You Bring To Us

• High School Diploma or GED (required)
• 3+ years property management or accounting experience (preferred)
• Yardi experience (preferred)
• Valid driver’s license and current auto insurance (required)
• Word processing and spreadsheet skills

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.