Schedule:
Monday 10:00 PM - 7:00 AM
Tuesday 8:00 PM - 5:00 AM
Wednesday 8:00 PM - 5:00 AM
Thursday 10:00 PM - 7:00 AM
Friday 10:00 PM - 7:00 AM
The 3rd Shift Central Station Supervisor oversees the nightly operations of the Central Station, ensuring alarm signals and emergency calls are handled efficiently, accurately, and in accordance with company procedures and industry standards. This role involves supervising a team of Central Station Operators, managing real-time escalations, maintaining shift reports, and ensuring continuous monitoring and response during overnight hours.
ESSENTIAL JOB FUNCTIONS
Supervision & Leadership
Directly supervise all Central Station Operators during the 3rd shift.
Provide guidance, coaching, and performance feedback in real-time.
Ensure proper shift coverage and handle call-outs or no-shows.
Conduct shift briefings and end-of-shift handovers to incoming Senior Alarm Services Specialist.
Monitoring & Response
Monitor alarm signals, CCTV, access control systems, and emergency communications.
Ensure timely and appropriate response to alarms including burglar, fire, panic, environmental, and medical signals.
Manage escalations and assist with high-priority incidents or customer issues.
Monitor Driver calls and assist with high priority calls.
Take all First Alerts, After Hours Risk Management Call and Disaster calls and send appropriate reports.
Quality & Compliance
Ensure team adherence to UL, FM, and other applicable regulations and standards.
Audit operator performance for accuracy and compliance.
Enforce SOPs and maintain documentation of incidents and shift activities.
Reporting & Documentation
Prepare nightly shift reports summarizing events, incidents, and operator performance.
Document all equipment malfunctions or technical issues encountered during the shift.
Maintain accurate logs and ensure data integrity in monitoring systems.
Training & Development
Support onboarding and training of new operators on 3rd shift.
Conduct periodic refresher training on emergency procedures and system updates.
SKILLS/EDUCATION/EXPERIENCE :
High school diploma or equivalent; associate or bachelor’s degree preferred.
Minimum 2 years’ experience in a central station or security operations environment.
Strong knowledge of alarm monitoring systems (e.g., Bold, MAS, SureView, etc.).
Excellent communication and leadership skills.
Ability to remain calm under pressure and make quick, effective decisions.
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.