Central Scheduler

GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

Patient Access Center

Overview of Position:

This position is responsible for scheduling and preparing patients for radiology and other tests.

ESSENTIAL DUTIES
1.    Fields scheduling related calls and appropriately schedules patients according to schedule availability.
2.    Collects and compiles all pertinent patient information and ensures needed information is available on the day of exam.
3.    Verifies that patients have a provider order before tests are performed or at time of scheduling. 
4.    Scheduling expectations include but are not limited to calls, work queue orders, coordination with appropriate appointments, in the appropriate location, utilizing decision trees, following EPIC arrival and prep instructions. 
5.    May perform pre-registration functions on select patients by obtaining and entering information obtained from the patient.
6.    Serves as a liaison between the imaging department and provider offices, patients and other hospital departments as needed. 
7.    Forwards essential patient information to appropriate personnel and departments.
8.    Analyzes and reprioritizes schedules and appointments based on changing circumstances as needed.
9.    Prepares reports as needed to document utilization of the department's services and patient flow.  
10.    Receives cross training as necessary to provide relief support to other staff, to assist in the smooth delivery of services.
11.    Must maintain knowledge of appropriate systems: OnBase, Pathway2Care, EPIC Wait list, Web voicemails, RightFax, IVR, others/etc. 
12.    Other duties as needed and assigned by the manager.

QUALIFICATIONS
1.    High school diploma or equivalent required.
2.    Some knowledge of medical terminology.
3.    Excellent interpersonal, decision-making and problem-solving skills. 
4.    Must be able to communicate clearly in speech and in writing and display excellent customer service.
5.    Demonstrates a pleasant, positive and caring attitude. 
6.    Ability to focus on multiple tasks simultaneously.
7.    Excellent computer and typing skills.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    Works in an office environment.
2.    Ability to sit and stand for extended periods of time. 
3.    Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity.  Individual bends, reaches, pushes and pulls file drawers to file records and reports.

This description reflects in general terms the type and level of work performed.  It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.