Central Processing Manager

Job Posting Title

Central Processing Manager

Agency

695 OKLAHOMA TAX COMMISSION

Supervisory Organization

Division Directors

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Central Processing Manager

Salary - $82,500

WHY YOU’LL LOVE IT HERE!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations. 
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

JOB SUMMARY

The Manager of Central Processing oversees and guides the performance of Central Processing Supervisors to ensure adherence to agency rules, statutes, policies, and procedures while promoting an environment of accountability, collaboration, and innovation. This role emphasizes strategic leadership, operational excellence, and employee development.  The manager will perform supervisory functions including assigning and reviewing work, performance reviews, making recommendations on disciplinary actions, providing training and development, and approving time off.  The Manager demonstrates a commitment to the core values of transparency and fairness, delivering exceptional customer service, creating a great place to work, and driving efficiencies through innovation.

DUTIES AND RESPONSIBILITIES

• Provide strategic directions to Central Processing Supervisors, aligning their priorities with division and commission objectives.
• Act as a liaison between supervisors and senior management to ensure clear communication, strategic alignment, and smooth operations.
• Communicate effectively with division leadership, offering regular updates, addressing challenges, and suggesting improvements.
• Supervise daily operations, including assigning tasks, conducting performance reviews, recommending disciplinary actions, and managing time-off approvals.
• Serve as a point of escalation for operational and personnel issues, offering guidance and resolution.
• Maintain an active presence with supervisors and teams to offer support and foster engagement.
• Regularly assess supervisor performance, provide feedback, and identify opportunities for growth and development.
• Promote professional development and mentorship to ensure supervisors feel supported and motivated.
• Foster equitable management practices that improve transparency, employee morale, and engagement.
• Collaborate with supervisors to optimize workflows, enhancing efficiency and accuracy using team input.
• Identify and implement innovative tools, software, and processes, particularly in tax processing.
• Encourage cross-departmental collaboration to maximize resource use and improve operational effectiveness.
• Oversee the development and execution of training programs, ensuring staff are well-equipped and cross-trained.
• Support supervisors in maintaining up-to-date training documentation and procedure manuals.
• Ensure section processes and priorities align with policies, procedures, and overall strategic goals.
• Monitor deadlines, resource allocation, safety protocols, and regulatory compliance.
• Proactively address risks and ensure staff training on maintaining a safe and lawful environment.
• Review and consolidate supervisor reports to assess performance, spot trends, and drive improvement strategies.
• Evaluate reporting practices for accuracy and suggest improvements to streamline decision-making and enhance service.
• Cultivate an inclusive, collaborative environment that fosters teamwork, open communication, and shared success.
• Lead by example in innovation, accountability, and a customer-focused approach.
• Perform other duties as assigned.

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• In-depth understanding of modern office methods, procedures, and technology related to processing environments.
• Familiarity with supervisory functions and best practices in public and business administration.
• Analytical techniques to identify and resolve errors effectively.
• Best practices in processing operations.
• Best practices of public and business operations.
• Various tax types and filing requirements.

Skills in:

• Exceptional organizational and time management.
• Effective written and verbal communication.
• Evaluating and implementing process improvements proficiently.
• Advanced problem-solving and decision-making to address complex challenges and implement effective solutions.
• Strategic planning and process optimization excellence to drive operational efficiency and achieve long-term objectives.
• Strong leadership by motivating teams, promoting innovation, and encouraging professional growth through coaching and mentorship.
• Effectively managing organizational change and facilitating cross-functional collaboration to achieve shared goals.
• Proficiently utilizing advanced computer systems, software applications, and technology to streamline processes and enhance productivity.
• Exhibiting exceptional attention to detail, ensuring accuracy and precision in all tasks and processes.

Abilities to:

• Develop and maintain high-performing teams through skilled management and strategic guidance.
• Stay current with emerging technologies and incorporating innovative tools to improve efficiency and effectiveness.
• Solve complex problems and make informed decisions in high-pressure situations.
• Communicate clearly and effectively across verbal, written, and digital channels, promoting collaboration and teamwork across departments.
• Manage time and task management, including balancing multiple priorities, projects, and meeting deadlines efficiently.
• Build and sustain effective working relationships while promoting understanding and teamwork.
• Work independently with minimal supervision, demonstrating initiative, accountability, and reliability.
• Oversee and accurately manages state-owned inventory and resources to maintain operational integrity.
• Ability to establish and maintain effective working relationships with others.

MINIMUM QUALIFICATIONS

Education and Experience requirements at this level consist of:

• A Bachelor’s degree and 5 years of experience in supervisory or leadership roles.
• OR an equivalent combination of education and experience.

PREFERRED QUALIFICATIONS

• Experience in production environment.
• Project management.
• Knowledge of State and Local Tax regulations.

PHYSICAL DEMANDS

Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 50 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level.

SPECIAL REQUIREMENTS

Travel may be required for this position. Applicants may need to have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma State Driver’s License is also required.

A willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks.

Oklahoma Tax Commission’s normal work hours are Monday through Friday, 7:30am to 4:30pm.  This schedule may require minor flexibility based on the needs of the agency.

The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section.  If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant’s home.  To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

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