CCBHC Onboarding & Training Specialist

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Oversees the development and management of services within assigned areas while ensuring compliance with CCBHC standards. Coordinates recruitment and onboarding of staff, enhancing employee productivity through training programs, and ensuring clinics meet core service obligations. Responsible for staff management and service quality assurance.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Educates on Centerstone programs and services, employee vacancies, clients served, and job duties.
• Coordinates with Team Leaders, Supervisors, and Administrative Assistants for program needs.
• Implements evidenced-based practices for CCBHC fidelity.
• Maintains communication with employees and fosters a positive organizational culture.
• Develops internal training programs for employee growth and career development.
• Conducts screenings with candidates and coordinates recruitment processes.
• Increases outreach to community partners and educational institutions for recruitment.
• Works independently and seeks additional duties as needed.
• Determines training needs based on clinical reviews, grant guidelines, and collaboration with Statewide CCBHC Manager and other stakeholder leaders

KNOWLEDGE, SKILLS & ABILITIES

• Proficient in customer service techniques, demonstrating the ability to handle inquiries and resolve issues effectively.
• Expertise in responsible delegation, showcasing time management and prioritizing tasks to enhance team productivity.
• Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook, utilizing these tools for efficient reporting and presentations.
• Strong interpersonal skills, with a proven track record of building positive relationships with colleagues and community partners.
• In-depth knowledge of clinical best practices, ensuring adherence to industry standards.
• Familiarity with confidentiality guidelines, maintaining privacy and security of sensitive information.
• Understanding of virtual communication platforms, effectively engaging with teams remotely.
• Ability to analyze data using Excel, providing insights for informed decision-making.

QUALIFICATIONS

Education Level

Associate’s degree required; bachelor’s degree preferred.

Years of Experience

Minimum one year of experience working in community outreach, training & development, recruiting, or similar field required.

Preferred experience working in an organization which provides behavioral health and/or addictions treatment services.

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Task Percentage of Time/Frequency

Standing - 20%

Sitting - 80%

Squatting - occasional

Driving - occasional

Kneeling - occasional

Lifting - occasional

Bending - occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$16.50--$23.10

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.