What you have
Knowledge of various food service styles (i.e., ethnic weddings, and butler style service). Knowledge of menu development / familiarity with food and beverage cost control. Two or four year degree from a college or university or equivalent combination of education and experience.
Strong computer skills including excellent knowledge of Word and Excel software programs.
Perform job functions with attention to detail, accuracy and speed to meet deadlines.
Prioritize, organize, follow through. Analyze and resolve problems.
Ability to plan and develop procedures on all sales programs.
Must be able to work extended hours including weekends and holidays.
Knowledge of market trends, competition and key guests of the hotel.
Proficiency in the English language both written and verbal.
What you’ll do
Manages the sales efforts for the hotel related to catering business.
Acts as “lead catcher” through the sales system. Responds to incoming catering opportunities for the hotel. Turns over group opportunities to the Director of Sales.
Closes the best opportunities for the hotel based on market conditions and hotel needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Provide overall direction, coordination, and ongoing evaluation of operations of group & catering events.
Ensure that events progress seamlessly by following established procedures and by collaborating with other employees/departments to ensure accuracy and smooth turnover from sales to service back to sales.
Serves as liaison between the sales manager and client throughout the event process with quick response time to clients.
Responsible for preparing all event documentation and coordinates with Sales, property departments and clients to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.
Generate resumes, addendums, menus, Event Orders (EOs), sleeping room blocks, as necessary.
Create, review and revise rooming lists as needed
Follow-up on turnover within 24 hours via telephone and within 3 days with written correspondence.
Keep a pulse on attendee pick up, manage group room blocks where applicable and keep clients apprised of potential attrition and accurately maintain meeting space inventories.
Understanding of group and catering forecasting, hotel revenue strategy, meeting room set-up types and capabilities, and sleeping room configurations and types. Knowledge in event technology (A/V) products, sales and services as well as F&B to assist client with menu planning and room set-up while working within the client budget.
Ensure method of payment, credit card and or billing policies and procedures are upheld.
Work with outside vendors to ensure client satisfaction for all events/groups.
Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
Knowledge of sales techniques to propose up-sell ideas to clients.
Respond to guest trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
Maintain up to date details on events and communicate to onsite staff.
Delivers excellent guest service throughout the guest experience and encourages the same from other employees.
Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
Works with the property staff and guests to address operational challenges associated with his/her group. Attain post-event feedback from client, report back to sales and general manager.
Assist in the preparation of required reports in a timely manner.
Use property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
Coordinates a meet and greet with onsite Scrub Island contacts to ensure a seamless transition.
Hospitality/Conduct requirements
Be knowledgeable about and follow the company's mission statement and values. Understand who our guests are and how we service our guests, demonstrate professionalism, take ownership and ensure guest satisfaction.
Physical Demand
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Corrected vision to normal range
Ability to travel, domestically and internationally
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction and provide direction to others
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary