Catering Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

       …with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Catering Coordinator who share a passion for excellence and who infuse enthusiasm into everything they do. Our Catering Coordinator has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. This position reports to the Commercial Leaders. Work authorization for the location is required.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Catering Coordinator, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

AWARDS

Forbes 5 Stars Hotel & 5 Stars Spa

Forbes employee of the year 2020

AAA 5 Diamonds

Virtuoso Best New Comer 2017

WHO YOU ARE:

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

Essential Functions:

• Utilize the telephones and answer calls according to Four Seasons standards.
• Provide friendly and professional service in accordance with Four Seasons standards.
• Input bookings, and update bookings activity on a daily basis in CRM system. Prepare accurate correspondence as required.
• Greet clients and give tours if necessary. Assist with site inspection preparation for Managers.
• With managers, coordinate event and group arrangements; interface directly with clients as needed to confirm event details, room blocks, special amenities, upgrades, etc.
• Assist Conference Service team onsite with event execution as necessary. 
• Prepare and distribute documents including but not limited to contracts, addendums, pickup reports, BEOs, menus, change logs, guarantee reports, amenity cards, group resumes, internal meeting paperwork, menu cards, place cards, pre-con documentation, etc. Create and maintain files for groups. Run all required reports as directed by Director of Sales. Deliver basic graphic design projects and execute printing functions in coordination with Commercial Director following brand standards
• Prepare Post-Conference reports and review group billing, prepare attrition documentation, process billing adjustments with relevant departments as needed at the direction of Managers.
• Attend and participate in required meetings.
• Complete and process purchase orders following Hotel procedure, liaise with vendors as needed to facilitate 3rd party orders. Maintain strong competence to operate computer systems including word processing and spreadsheet software plus other systems (i.e. Opera, Microsoft 360, Golden Sales and Catering, Birchstreet, Meeting Broker, Prism, Canva, etc) and printer and copier machines.
• Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. Understand capabilities and limitations of event spaces and facilities to provide resourceful options between client, third party vendors and internally.  
• Accept responsibility for the health safety and welfare of all areas of the department, guests and employees and to respond properly in any hotel emergency situation.
• Maintain a clean, neat and organized work area and file storage system.
• Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
• Perform other tasks or projects as assigned by the Director of Sales or Commercial Director.

KNOWLEDGE AND SKILLS: 

Skills and Abilities:

• Excellent reading, writing and oral proficiency in the English language. 

• Strong interpersonal skills. 

• Strong problem-solving skills, ability to handle demanding situations and guests. 

• Elevated level of creativity and attention to detail. 

• Ability to handle multiple tasks and make decisions in a fast-paced client driven environment. 

• Ability to work long and irregular hours, holidays, weekends, and evenings. 

• A sincere willingness to provide service to guests and peers. 

Education/Experience: 

• College Education preferred , 1 year previous reservations, front office or banquet experience, catering sales or comparable sales experience 

Hourly Rate of pay expectations - $31- $34

WHAT TO EXPECT:

The 3 C’s are the defining characteristics of our brand and drive everything we do and say:

We foster connections to people and place. We cultivate craftsmanship and mastery. We celebrate character and personality.

We are powered by people and our culture enables everything we do.

Four Seasons opens a career like no other – experience exceptional people, places, and development that help you reach your potential.

Four Seasons is the place to grow craftsmanship, develop personal excellence, and nurture a love of hospitality.

Our people don’t just report to their jobs – they show up for their passions

You will be part of a team with a clear Vision, a solid Purpose and where our Values drive everything we do

You will be able to indulge your passion for excellence and have the ability to impact people’s lives for the better and truly make a difference

A place where you can achieve your potential and become the best version of you – with leaders who are invested in your career with future opportunities across the Four Seasons brand

A place where you can truly be you

Where your opinion matters and your voice will be heard

Where you can influence your work environment and shape the journey to realizing our Vision

Where you can join employee led committees focused on Elevating our Product and Driving Revenue

Where we appreciate your hard work and commitment and recognize this through a competitive reward program, a robust benefit plan and delivering on our Employee Value Proposition

We look forward to receiving your application.

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.  To access the 'EEOC is The Law'  Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf