Category Specialist

At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!

Your Opportunity 

The Category Specialist – Personalization supports the onboarding, enablement, and ongoing management of personalized vendors within an assigned category. This role partners closely with MSS and multi-functional teams to ensure vendors are onboarded accurately, personalization products function as intended, and issues are resolved efficiently. The role serves as a key operational contact for vendors and internal customers, helping drive a high-quality personalization experience.

 

What You’ll Do

• Manage the end-to-end onboarding process for personalized vendors within the category.
• Partner with the MSS team to coordinate onboarding activities, resolve issues, and remove blockers.
• Ensure vendors are correctly configured across systems, tools, and personalization requirements.
• Serve as the primary vendor point of contact during onboarding, providing guidance, timelines, and status updates.
• Support personalization product setup, configuration, and ongoing maintenance.
• Solve personalization product issues and coordinate resolution with MSS, Product, Tech, and Operations teams.
• Identify recurring issues or risks and surface insights to improve processes and product performance.
• Respond to and resolve internal and vendor-facing tickets related to personalization, onboarding, and category execution.
• Triage issues appropriately and call out when necessary with clear documentation and context.
• Track issues through resolution and ensure customers are informed.
• Manage day-to-day vendor interactions related to personalization setup, changes, and support needs.
• Communicate clearly and professionally with vendors, balancing accuracy, speed, and relationship health.
• Proactively identify vendor risks, gaps, or opportunities tied to personalization execution.
• Partner with Category, MSS, Product, Tech, and Operations teams to support personalization initiatives.
• Share vendor feedback and operational insights to inform process and product improvements.
• Support category-level operational initiatives as needed.

What You’ll Need

• 2–4 years of experience in category operations, vendor management, merchandising support, or related roles.
• Experience working with external vendors and multi-functional internal teams.
• Experience managing tickets, workflows, or operational requests.
• Strong written and verbal communication skills.

Bonus

• Experience supporting personalization, configurable products, or complex product setups.
• Familiarity working with MSS, technical support, or onboarding teams.