Casual Worker - Client Liaison, Bids and Client Services

Job Title:	Client Liaison
Department:	Bids and Client Services, Service Operations
Reporting to:	Head of Bids and Client Services

 

This role would provide interchangeable support to the Bids and Client Services departments acting as initial contact for clients wishing to bid in sales, as well as in-person support for clients and visitors to Sotheby’s. This role is expected to consistently deliver the highest standards of client service, being able to answer all types of registration, bidding, and general client enquiries.

The successful candidate will have a passionate and detailed approach, with a desire to exceed client needs and expectations whilst promoting a highly professional and positive image for Sotheby's. The responsibilities of this position include but are not limited to the following activities:

• Delivering seamless and high-level service for clients visiting and bidding at Sotheby’s
• Providing interchangeable back-office Bids support and front of house Client Services support as necessary

BIDS

• Providing the highest level of service throughout the bidding process to ensure a smooth and enjoyable experience for the client
• Taking registration and bidding instructions from clients and Sotheby’s staff in person, as well as via telephone and email
• Inputting commission and telephone bids into Sotheby’s internal systems
• Allocation of telephone bids to Sotheby’s telephone bidders
• Clerking auctions alongside the auctioneer
• Bidding on the telephone with clients
• Dealing with any post sale follow up, as appropriate and as directed
• Handling any client and colleague escalations with accuracy and professionalism
• Liaising closely and maintaining strong working communications with Pre-Sale, Post-Sale, Business Management, Specialists, Product and Technology, and various other internal stakeholders and departments, before, during, and after the sale
• Ensuring that the information held for clients is validated, accurate and current
• Ensuring that Sotheby’s Compliance and KYC guidelines and the Live and Online Auction Rules are adhered to
• Acting as key stakeholder for any registration and bidding aspects of digital initiatives
• Assisting with general departmental administration where necessary
• Assisting with training auctioneers and other sales clerks where necessary
• Providing the above support to other locations including Milan, Geneva, Zurich, and Cologne

CLIENT SERVICES

• Be the welcoming face of Sotheby’s
• Greeting clients, assisting with general enquiries and triaging to relevant departments
• Liaising closely and maintaining strong working communications with Auction Operations, Commissionaire, Security, Events, Marketing and Boardroom, and various other internal stakeholders and departments, to ensure smooth running of front of house 
• Keeping the Front of House area and Catalogue displays immaculate at all times 
• Supporting Paddle Registration during sales 
• Performing Valuations desk research, liaising with relevant Specialist, or providing alternative referrals 
• Providing Cashiers desk support as necessary
• Handling, unpacking and labelling incoming property for Registrars 
• Occasionally supporting Cloakroom as necessary
• Always complying with security and auditing guidelines
• Following the Grooming standards as provided 
• Providing exceptional client service on the counter in respect of all sale activities 

Key Skills and Experience

• Educated to degree level (or equivalent)
• Ability to demonstrate excellent client service
• High level of computer literacy and able to display dexterity working across multiple systems
• Ability and willingness to be flexible with working hours including weekends and evenings where necessary
• Ability and willingness to work between New Bond Street building and from home
• Ability and willingness to travel to European offices and other off-site locations
• Excellent communication (written and spoken) and interpersonal skills
• Ability to prioritise, good organisation skills, excellent attention to detail
• Ability to work to strict deadlines
• Enthusiastic and calm under pressure, with a common-sense approach
• Proactive and pre-emptive approach
• Committed, reliable and capable of working well as part of a team
• Discretion vital
• Knowledge of Sotheby’s or the art industry; its culture and service
• Fluency in English is required
• Knowledge of other languages would be advantageous