Casual Customer Service Representative - West and South Auckland

Customer Service Representative (Casual) Area

• Supporting our West and South Auckland Branches
• Casual contract – as required basis
• Develop your career with Westpac!

Mō te tūranga | About the Role

Taking action now to create a better future — it’s why we show up every day. As a Customer Service Representative, you’ll be the frontline expert for our customers, connecting with them in moments that matter.

Whether it’s face-to-face or through our virtual channels, you’ll help customers with everything from online banking issues to card disputes and regulatory queries. It’s a fast-paced role that calls for quick thinking, calm under pressure, and a genuine desire to help.

As a casual team member, you’ll step in to support our branches when they need you most — covering planned and unplanned leave across the area. It’s a great way to build your experience, expand your network, and make a real impact.

Nā tāu rourou | What will you bring?

We’re looking for someone who’s confident, curious, and committed to doing what’s right for our customers. You’ll bring:

• At least 2 years’ experience in customer service and administration, ideally in banking or a related field
• A solid understanding of financial services, including compliance and regulatory requirements
• The ability to manage multiple priorities in a dynamic, fast-moving environment
• Comfort with digital platforms and virtual service channels — and the ability to guide customers through them
• Strong problem-solving skills, attention to detail, and a calm, professional approach
• A tertiary qualification in Business or Finance is preferred

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

19 March 2026