Details of the Division and Team:
Operations are responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement. Work includes:
Identifying and prioritizing product and service improvement opportunities and creating plans for implementation utilizing comprehensive knowledge of the company's internal operations to develop forward-looking focus for business Supporting bank strategy, proactively identifying and managing areas of risk
Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions
Communicating changes to operational requirements and their impact on relevant processes and controls
What we will offer you:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
Annual health checkup – cost borne by company (once a year) (above 40years old is TWD10,000 & less than 40 years old is TWD5,000)
EAP – free and confidential counseling, online work-life resources
Annual leaves entitlement
Better Maternity leave
Your key responsibilities:
Operations Management
Oversee daily cash management operations, including domestic and cross-border payments, collections, cheque, clearing, and related processing activities.
Ensure transactions are processed accurately and within established service level agreements (SLAs).
Maintain strong operational controls to ensure compliance with internal policies and regulatory requirements.
Monitor operational metrics, transaction volumes, and processing efficiency.
Regulatory Compliance & Risk Control
Ensure operations comply with Taiwan regulatory requirements
Maintain effective operational risk management, including adherence to internal control standards and audit requirements.
Coordinate responses to regulatory reviews, internal audits, and external audits.
Process Improvement & Automation
Identify opportunities to streamline processes and increase STP (Straight Through Processing).
Partner with regional operations and technology teams to implement system enhancements and automation initiatives.
Support migration from manual processes to scalable operating models aligned with regional/global standards.
Stakeholder Management
Act as the key operations contact for cash management product, treasury services, corporate banking, and technology teams.
Collaborate with regional hubs and global processing centers to ensure smooth operational alignment.
Support client onboarding and implementation from an operational perspective.
Team Leadership
Lead and develop the Taiwan cash operations team, ensuring adequate staffing, training, and performance management.
Foster a culture of risk awareness, operational discipline, and continuous improvement.
Manage resource planning to support fluctuations in transaction volumes.
Business Support
Support new product launches and business initiatives from an operational readiness perspective.
Participate in impact assessments for regulatory or system changes affecting operations.
Provide subject matter expertise on local market practices and operational requirements.
Your skills and experience:
Bachelor’s degree in Finance, Business Administration, or a related field.
5-10 years of experience in banking operations, cash management operations, or payment processing.
Strong knowledge of Taiwan payment infrastructure and regulatory requirements.
Familiarity with regional cash management platforms and payment automation initiatives.
Prior experience working in international banks or regional operations environments.
Experience managing operational risk, internal controls, and audit engagements.
Proven team leadership and stakeholder management skills.
Strong analytical, process improvement, and project management capabilities.
Experience with SWIFT payment messages (MT/MX) and payment systems.
Fluency in English and Mandarin.
How we’ll support you:
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
Training and development to help you excel in your career
About us and our teams:
Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
Deutsche Bank & Diversity
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.