Cash Collection Representative II

Job Description:

• Essential Duties and Responsibilities

• Perform daily collection activities and monitor overdue payments from customers.
• Engage in daily collection activities through telephone calls, emails, reminders, and statements.
• Approach customers daily to build and nurture positive relationships.
• Maintain accurate and up-to-date customer details and account records by complete portfolio clean‑up activities, account audits, and reconciliation tasks
• Review, validate, and recommend release of customer orders on credit hold per Envista credit policy
• Drive necessary actions to improve Days Sales Outstanding and reduce bad debt percentages.
• Collaborate with Sales Managers, Sales Representatives, and Customer Service to discuss customer status and new orders.
• Prepare collection arrangements, payment plans or Extended terms.
• Handle adjustments, queries, and resolve problems within company guidelines and policy.
• Process customer payments and support payment posting clarifications.
• Collaborate on the refund process if required.
• Perform ad-hoc tasks as required.

Job Requirements:

Knowledge and Qualifications:

• 2-4 years’ experience in similar customer-focused roles.
• Credit collection qualification.
• Proficient with computer skills (Excel, Outlook, Tems, Other Office tools).
• SAP/Oracle proficiency required
• CRM / Trust IT system experience preferred
• College-level education in Finance, Accounting, Business, or equivalent (E.g., Technical degree)

Critical Skills/Technical Know-How:

• Fluent in English.
• Ability to work in fast‑paced shared‑service environments, managing a high‑volume portfolio.
• Familiarity with automated dunning/collection tools (HighRadius, GetPaid, or similar).
• Understanding of the credit collections process and use of collection automation tools is desirable.

Operating Company:

Corporate

Envista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future. Learn more at http://envistaco.com.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.